Lead Consultant Automotive - Domain Consulting Group

Chennai, Tamil Nadu, India

On-site

On-site

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India
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Chennai
Lead Consultant - Domain Consulting Group at Infosys, Apr 2022 - Present · 4 yrs 2 mos, Chennai, Tamil Nadu, India, Executing the role of a product owner for end-to-end application development as per client needs in their transformational programs. Envisaging the customer needs by analyzing the as is process and suggesting the to be process. Define the road map for application development entailing all elements starting from requirement definition to application development, testing and handover. Create, prioritize and manage the product backlog as per business needs Conduct user workshops to elicit requirements, test and validate MVP. Inspire, motivate and manage the team to deliver the project as per the plan by adhering to the Agile way of working. Response to RFPs by providing the necessary domain expertise and work on various trending topics for publishing white papers.
Divisional Manager - Customer Service Excellence & Digitalization at Daimler India Commercial Vehicles, Oct 2020 - Mar 2022 · 1 yr 6 mos, On-site, Envision strategic needs of Customer Service to move ahead in the direction of making customers successful in their business Conceptualize and develop different digital solutions along with business stakeholders to improve process efficiency within Customer Service Vendor development and management End to end digitalization of Parts business covering pricing, penetration, inventory management and market management
Divisional Manager - Customer Service Documentation, Shared Service & Digitalization at Daimler India Commercial Vehicles, Apr 2018 - Sep 2020 · 2 yrs 6 mos, On-site, Content creation and management of CS Documentation system for both domestic and export markets Responsible for CS Shared services across Daimler group companies Design and develop digital solutions with 3rd party vendors for both India and other Daimler entities on shared service basis.
Senior Manager - Product Mangaement Group at Daimler India Commercial Vehicles, Sep 2015 - Mar 2018 · 2 yrs 7 mos, Chennai, Tamil Nadu, India, Product Manager for MDT, HDT and Tractor Trailer products. Monitoring trends in economic & key factors affecting CV Industry, segmental shifts and customer preferences Competitor analysis, benchmarking competition products & their value offerings. Understand the market and customer requirement in CV industry and convert the requirement in to saleable right product specification.
Product manager at Ashok Leyland Ltd, Apr 2006 - Sep 2015 · 9 yrs 6 mos, Chennai, Tamil Nadu, India, Handled the portfolios of ICV, 4x2 Haulage, MAV and Tractors during tenure of 9.5 years. Capturing customer requirements and providing inputs to Product Development Conduct surveys & jury appraisals and collect customer voice from field to address specific concerns of Product Development teams. Prepare short term and long-term sales volume plan Preparing and executing launch plans in coordination with all stake holder departments. Provide inputs to the field in terms of training and literature on the new products Monitoring and establishing field performance and provide feedback for product improvement