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KRISHNA PANDEY

Student at Amity University Online

Noida

< 1 year of work experience

Concentrix
Dec 20257 mosPresent

Gurgaon

Concentrix
Dec 20257 mosPresent

Spoke directly with customers via email and live chat, ensuring timely and accurate responses in line with process guidelines. Adapt quickly to process updates, product changes, and new client requirements — each change is tested and applied before the next shift begins. Meet and exceed daily quality and productivity targets, contributing to team SLA adherence through consistent communication across all touchpoints. Maintain strong attendance and punctuality, supporting team reliability in a rotational shift structure.

Education

amity University

Bachelor of Business Administration, BUISNESS

amity University

20253 yrs2028

National Institute of Open Schooling

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Headline

Student at Amity University Online

Location

Noida

Work experience

Representative, Operations at Concentrix, Dec 2025 - Present · 7 mos, Gurgaon

Operations Representative at Concentrix, Dec 2025 - Present · 7 mos, Spoke directly with customers via email and live chat, ensuring timely and accurate responses in line with process guidelines. Adapt quickly to process updates, product changes, and new client requirements — each change is tested and applied before the next shift begins. Meet and exceed daily quality and productivity targets, contributing to team SLA adherence through consistent communication across all touchpoints. Maintain strong attendance and punctuality, supporting team reliability in a rotational shift structure.

Education

Bachelor of Business Administration, BUISNESS, amity University

National Institute of Open Schooling

KRISHNA PANDEY - Representative, Operations in Noida | Tal