Headline

ServiceNow Administrator & Developer

About

I am a Computer Science graduate with 1.5 years of professional experience as an Operations Executive at Uber (via Adecco). In this role, I worked closely with support teams to resolve customer issues, gaining strong insight into user needs and the importance of building user-centric solutions. Currently, I am focusing on ServiceNow development and administration, with hands-on experience in ITSM processes, workflow automation, and system configuration. I have worked on building solutions such as incident management systems, asset tracking, and service performance reporting, improving operational efficiency and user experience. I am currently working on a real-time HR Management System application in ServiceNow (in progress). This project involves creating custom applications, designing tables like employee, leave, attendance, grievance, and performance, and implementing workflows using Flow Designer. It also includes configuring roles, ACLs for security, UI actions, business rules, and automated notifications to manage the complete employee lifecycle. I enjoy solving real-world problems, learning new technologies, and building practical systems that improve processes and user experience. My goal is to grow as a ServiceNow developer and contribute to impactful projects in IT service management. I am actively seeking opportunities where I can apply my skills, gain hands-on experience, and work with teams to build efficient and scalable solutions.

Location

Bengaluru

Work experience

Senior Executive at KrazyBee Services Limited, Jan 2026 - Present · 6 mos, Bengaluru, Karnataka, India, • Promoted and sold Premium Personal Loans (Salary Advance) to eligible customers, enhancing financial accessibility. • Managed end-to-end loan processing, ensuring accuracy from lead generation to final approval. • Coordinated with credit and underwriting teams to expedite loan approvals and disbursal. • Maintained detailed records and updated CRM tools for efficient tracking of applications.

Operations executive at Adecco, Nov 2023 - Feb 2025 · 1 yr 4 mos, Bengaluru, Karnataka, India, • Managed operational strategies to enhance efficiency and service delivery at Uber Technologies Inc. • Drove excellence in service operations, ensuring high-quality customer experiences. • Collaborated with cross-functional teams to implement best practices and optimize workflows.

Education

Bachelor of Technology - BTech, Computer science engineering, Indira Gandhi Institute of technology, Sarang(Parjang), Dhenkanal, Orissa

Full stack developer, Full stack developement, Internshala Trainings