Headline

Team Lead at Taskus || Ex-Assistant Manger (Samadhan Agro Infotech) || Ex-Head Clerk ( Indian Army) || BE (Mechanical) -SDBCT

About

Results-oriented professional with over 8 years of experience spanning the BPO, agri-tech, and defense sectors. Currently serving as a Team Leader at TaskUs, overseeing a 20-member team to enhance service delivery, streamline operations, and boost client satisfaction. Expertise in optimizing workflows, coaching teams, and driving measurable KPI improvements has led to consistent recognition for leadership excellence. Previously, as Assistant Manager at Samadhan Agro Infotech, contributed to surpassing sales targets and strengthening client retention while improving operational transparency. A dedicated leader with a strong focus on collaboration and performance-driven strategies, committed to delivering impactful results and fostering organizational growth. Open to contributing to new challenges that align with operational efficiency and strategic leadership.

Location

Indore

Work experience

Team Leader at TaskUs, Jul 2022 - Present · 4 yrs, Indore, Madhya Pradesh, India, As a Team Leader at TaskUs, I manage a team of 20 members in a fast-paced BPO environment, driving performance, efficiency, and client satisfaction. My role includes overseeing daily operations, conducting performance reviews, coaching team members, and implementing process improvements to enhance service delivery and KPI outcomes. Key Achievements: Improved team efficiency by 30% through workflow optimization and performance coaching. Led targeted training initiatives that significantly boosted team readiness and service quality. Consistently improved individual KPIs, contributing to higher overall client satisfaction scores. Recognized as Employee of the Year for outstanding leadership, performance management, and team development. Implemented process enhancements that reduced turnaround time and increased operational effectiveness.

Assistant Manager at Samadhan Agro Infotech, Sep 2020 - Jan 2025 · 4 yrs 5 mos, Indore, Madhya Pradesh, India, As Assistant Manager, I played a pivotal role in overseeing daily operations, managing client relationships, and driving sales performance in the agri-tech domain. I was responsible for team coordination, sales strategy execution, reporting, and ensuring timely project delivery. My leadership helped streamline communication between departments and improve service outcomes. Key Achievements: Consistently surpassed quarterly sales targets, directly contributing to a 95% client satisfaction rate. Strengthened client relationships, resulting in a 50% increase in customer retention and repeat business. Improved internal coordination and reporting accuracy, enhancing operational transparency and efficiency. Supported strategic planning initiatives that helped align field operations with company growth objectives.

Head Clerk at Indian Army, Aug 2014 - Sep 2020 · 6 yrs 2 mos, India, As Head Clerk, I was responsible for managing critical administrative and operational functions within a disciplined and high-pressure environment. My key duties included maintaining precise documentation, managing confidential personnel records, preparing official correspondence, and handling financial statements for the officers' mess. I also coordinated logistics for events and operations, ensuring seamless execution with strict adherence to protocols and timelines. Key Achievements: Maintained 100% accuracy in documentation and record-keeping across multiple departments. Ensured timely and error-free financial reporting, contributing to improved budgeting and audit readiness. Successfully organized numerous official events, demonstrating strong planning and multitasking abilities. Recognized for exemplary organizational discipline and operational efficiency in support roles.

Education

Bachelor of Engineering - BE, Mechanical Engineering, Sushila Devi Bansal College of Technology (SDBCT)

High School Diploma, Mathematics, Army Public School (APS)