Headline

Application Support | Production Support | Site Reliability Engineer

About

Senior Application Production Support Expert | 20+ Years in Capital Markets | Equities & Fixed Income | Fund Services Proven Application Production Support leader with over 20 years of experience ensuring stability, performance, and resilience of complex financial systems across Equity and Fixed Income domains. Adept at managing mission-critical production environments, driving incident resolution, and optimizing support operations in high-stakes investment banking settings. Key Strengths: - Production Support Leadership: End-to-end ownership of application stability, incident triage, root cause analysis, and stakeholder communication - Capital Markets Expertise: In-depth understanding of Equities and Fixed Income products, trade lifecycle, and regulatory compliance - Technical Proficiency: Unix, Shell/Perl scripting, SQL, Perforce, Git, Jira, ServiceNow, Azure, AWS - Process Excellence: ITIL-aligned incident and change management, SLA adherence, and continuous service improvement

Location

Greater Bengaluru Area

AI stack

Microsoft Copilot

Work experience

Reliability Engineer at Morgan Stanley, Nov 2022 - Present · 3 yrs 10 mos, Bengaluru

Program Manager at Tata Consultancy Services - DNB Bank, May 2020 - Oct 2022 · 2 yrs 6 mos, Pune, Maharashtra, India

Assistant Consultant at Tata Consultancy Services Ltd. - Morgan Stanley, Pune, Aug 2015 - Aug 2016 · 1 y, London, United Kingdom, Production Support Engineer Front-end Trading Application Fixed Income (CDS, Bonds) Trader Support Grid Computing Plant Management Incident Management Release Management (Perforce, Jira, VMS) Unix, Perl, Sybase, ServiceNow, Platform, Autosys, MQ

Assistant Consultant at Tata Consultancy Services Ltd. - Morgan Stanley, Pune, May 2014 - Jul 2015 · 1 yr 3 mos, Guadalajara Area, Mexico, Production Support Engineer Grid Computing Plant Management Incident Management Release Management (Perforce, Jira, VMS) Unix, Perl, Sybase, ServiceNow, Platform, Autosys

Associate Consultant at Tata Consultancy Services Ltd. - Morgan Stanley, Pune, Oct 2007 - Mar 2020 · 12 y 5 mo, Pune Area, India, Front-end Trading Application Fixed Income (CDS, Bonds) Trader Support Grid ComputingProduction Support Engineer Front-end Trading Application Fixed Income (CDS, Bonds) Trader Support Grid Computing Plant Management Incident Management Release Management (Perforce, Jira, VMS) Unix, Perl, Sybase, ServiceNow, Platform, Autosys, MQ Plant Management Incident Management Release Management (Perforce, Jira, VMS) Unix, Perl, Sybase, ServiceNow, Platform, Autosys, MQ

Software Engineer at vAngelz Technologies, Jul 2006 - Aug 2007 · 1 yr 2 mos, Involved into completed SDLC of development of Dialer to be deployed into captive KPO

Systems Trainee at Freescale Semiconductor, Jul 2005 - Jun 2006 · 1 yr, Noida Area, India, Involved in Complete SDLC of developing Internal Employee portal. Main responsibility included- - Requirement gathering from HR head - DB designing - Portal development - Unit, Functional & system Testing - Delivery Reporting

Education

B.E., Computer Science & Engineering, Pandit Ravishankar Shukla University

HSC, Mathematics, Govt Hr Sec School, Jamnipali NTPC Korba