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Krishna Bhuptani

Sales Operations Team Lead | CRM Operations & Sales Analytics | 10+ Years | Bangalore

Bengaluru

10+ years of work experience

Infinity Learn
Mar 20242 yrs 4 mosPresent

Bengaluru

•    Led, trained, and managed a 3-member Sales Operations team, owning CRM administration, forecasting, and process design for a pan-India B2B sales organization •    Owned end-to-end CRM operations (LeadSquared) for a 6,000+ lead pipeline — funnel management, lead distribution, automation workflows, and data integrity •    Drove sales forecasting and pipeline reviews (WBR/MBR) in partnership with Zonal Managers, delivering data-driven insights to leadership in weekly and monthly business reviews •    Designed and administered quota-linked incentive schemes, SPIFFs, and sales commission structures, ensuring accurate payouts and full compliance •    Orchestrated national order management and fulfillment of study materials, scaling impact from 11,000+ orders and ₹8 Cr in revenue (AY 2025-26) to 20,000+ students served and ₹12 Cr in revenue (AY 2026-27) — a 50% year-over-year revenue increase •    Improved team productivity metric (Avg. Visits/Day/Rep) from 34% to 75% through process redesign and performance tracking •    Led CRM tooling enablement and training programs, ramping new and existing team members on platform workflows •    Partnered cross-functionally with Collections, HR, and Order Management teams to align operational execution with business goals •    Built dashboards and reports (Excel, Google Sheets, BI tools) to support stakeholder decision-making across North, South, East, and West regions
BYJU'S
Mar 20194 yrs 9 mosNov 2023

Nagpur

•    Led, trained, and managed a 4–5 member Sales Operations team while supporting operations for 1,700+ field sales associates across Maharashtra and Chhattisgarh •    Owned CRM operations (LeadSquared) for a 50,000+ lead database, ensuring data accuracy, integrity, and adherence to sales KPIs •    Designed and implemented SOPs for sales operations, reducing order discrepancies and resolving sales-cycle bottlenecks •    Partnered with Sales Managers on forecasting and pipeline management, translating historical trends into territory and coverage plans •    Reduced refund escalation ratio from 20–25% to under 10% by implementing customer-centric resolution processes •    Built dynamic dashboards and reports (Excel, SQL, Tableau, Google Sheets) to deliver actionable insights to regional and senior leadership •    Managed vendor onboarding and partnership operations, strengthening institutional relationships •    Led CRM tooling enablement, training new hires and existing team members on systems and process adoption •    Drove cross-functional alignment with HR, Finance, Marketing, Customer Service, and Order Management on shared business objectives
Krishna Consultants-KC Overseas Education
Sep 20171 yr 7 mosMar 2019

Greater Nagpur Area

•    Managed Canada-vertical operations across Punjab, Gujarat, and Maharashtra, overseeing 300+ sub-agent relationships and end-to-end visa and admissions processing •    Secured 72 student visa approvals through accurate documentation and application management with Canadian institutions •    Retained 80+ existing institutional partnerships and onboarded 5 new institutes through SLA-driven relationship management •    Coordinated educational fairs and admissions events while resolving client escalations to maintain high satisfaction
ANTS Vacations Pvt. Ltd.
Jan 20161 yr 7 mosJul 2017

Mohan Nagar, Nagpur

•    Managed hotel contracting, vendor negotiation, and pricing operations, ensuring SLA compliance and competitive positioning •    Oversaw travel visa processing and end-to-end trip coordination, ensuring regulatory compliance •    Monitored competitor pricing and market trends to inform strategic business decisions

Education

International Institute of Information Technology Bangalore

Advanced Programme in Data Science, Data Analysis

International Institute of Information Technology Bangalore

20221 yr2023
nagpur university

Bachelor's degree, Business/Commerce, General

nagpur university

20123 yrs2015

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Headline

Sales Operations Team Lead | CRM Operations & Sales Analytics | 10+ Years | Bangalore

About

I've led operations teams of up to 5, owned CRM administration (LeadSquared) for pipelines of 50,000+ leads, and driven measurable revenue growth through process redesign — most recently scaling fulfillment operations from ₹8 Cr to ₹12 Cr in revenue (50% YoY) while lifting team productivity from 34% to 75%. Core strengths: CRM administration & automation · sales forecasting & pipeline management · SOP design · quota & incentive structuring · cross-functional stakeholder management · team leadership Currently exploring Sales Operations / Revenue Operations Team Lead roles in Bangalore. Open to connecting with fellow ops professionals. You can connect with me on krishnambhuptani@gmail.com

Location

Bengaluru

Work experience

Sr. MIS Analyst - Sales Operations (B2B Sales) at Infinity Learn, Mar 2024 - Present · 2 yrs 4 mos, Bengaluru, • Led, trained, and managed a 3-member Sales Operations team, owning CRM administration, forecasting, and process design for a pan-India B2B sales organization • Owned end-to-end CRM operations (LeadSquared) for a 6,000+ lead pipeline — funnel management, lead distribution, automation workflows, and data integrity • Drove sales forecasting and pipeline reviews (WBR/MBR) in partnership with Zonal Managers, delivering data-driven insights to leadership in weekly and monthly business reviews • Designed and administered quota-linked incentive schemes, SPIFFs, and sales commission structures, ensuring accurate payouts and full compliance • Orchestrated national order management and fulfillment of study materials, scaling impact from 11,000+ orders and ₹8 Cr in revenue (AY 2025-26) to 20,000+ students served and ₹12 Cr in revenue (AY 2026-27) — a 50% year-over-year revenue increase • Improved team productivity metric (Avg. Visits/Day/Rep) from 34% to 75% through process redesign and performance tracking • Led CRM tooling enablement and training programs, ramping new and existing team members on platform workflows • Partnered cross-functionally with Collections, HR, and Order Management teams to align operational execution with business goals • Built dashboards and reports (Excel, Google Sheets, BI tools) to support stakeholder decision-making across North, South, East, and West regions

Sales Operations Analyst at BYJU'S, Mar 2019 - Nov 2023 · 4 yrs 9 mos, Nagpur, • Led, trained, and managed a 4–5 member Sales Operations team while supporting operations for 1,700+ field sales associates across Maharashtra and Chhattisgarh • Owned CRM operations (LeadSquared) for a 50,000+ lead database, ensuring data accuracy, integrity, and adherence to sales KPIs • Designed and implemented SOPs for sales operations, reducing order discrepancies and resolving sales-cycle bottlenecks • Partnered with Sales Managers on forecasting and pipeline management, translating historical trends into territory and coverage plans • Reduced refund escalation ratio from 20–25% to under 10% by implementing customer-centric resolution processes • Built dynamic dashboards and reports (Excel, SQL, Tableau, Google Sheets) to deliver actionable insights to regional and senior leadership • Managed vendor onboarding and partnership operations, strengthening institutional relationships • Led CRM tooling enablement, training new hires and existing team members on systems and process adoption • Drove cross-functional alignment with HR, Finance, Marketing, Customer Service, and Order Management on shared business objectives

Operations Executive at Krishna Consultants-KC Overseas Education, Sep 2017 - Mar 2019 · 1 yr 7 mos, Greater Nagpur Area, • Managed Canada-vertical operations across Punjab, Gujarat, and Maharashtra, overseeing 300+ sub-agent relationships and end-to-end visa and admissions processing • Secured 72 student visa approvals through accurate documentation and application management with Canadian institutions • Retained 80+ existing institutional partnerships and onboarded 5 new institutes through SLA-driven relationship management • Coordinated educational fairs and admissions events while resolving client escalations to maintain high satisfaction

Operations Executive at ANTS Vacations Pvt. Ltd., Jan 2016 - Jul 2017 · 1 yr 7 mos, Mohan Nagar, Nagpur, • Managed hotel contracting, vendor negotiation, and pricing operations, ensuring SLA compliance and competitive positioning • Oversaw travel visa processing and end-to-end trip coordination, ensuring regulatory compliance • Monitored competitor pricing and market trends to inform strategic business decisions

Education

Advanced Programme in Data Science, Data Analysis, International Institute of Information Technology Bangalore

Bachelor's degree, Business/Commerce, General, nagpur university