---
title: "Krati Singhal - Technical Support Engineer Consultant in Bengaluru | Tal"
description: "Meet Krati Singhal, Technical Support Engineer | Expertise in Troubleshooting & Customer Solutions | Dedicated to Enhancing User Experience | Technical Support Trainer | Helping Early-Career Talent Build Tech Support Skills based in Bengaluru."
image: "https://tal.club/meet/krati-2/share-image"
---

# Krati Singhal on Tal

## Headline

Technical Support Engineer \| Expertise in Troubleshooting & Customer Solutions \| Dedicated to Enhancing User Experience \| Technical Support Trainer \| Helping Early\-Career Talent Build Tech Support Skills

## About

I am a Technical Support Engineer with expertise in SaaS product support, troubleshooting, RCA, SQL insights, and cross\-functional collaboration with Engineering, Product, and TAM teams\. I focus on resolving issues efficiently, improving support workflows, and enhancing customer experience\. Alongside my technical role, I mentor freshers aspiring to build a career in Technical Support\. I provide practical, job\-ready training in troubleshooting, tools like Zendesk, JIRA and Metabase, cloud basics, communication skills, and interview preparation\.

## Location

Bengaluru

## Work experience

Technical Support Engineer Consultant at Level AI, Aug 2024 \- Present · 1 yr 11 mos, Remote

Technical Support Engineer at Simpplr, Jan 2023 \- Aug 2024 · 1 yr 8 mos, Gurugram, Haryana, India

Technical Support Engineer II at Observe\.AI, Apr 2022 \- Jan 2023 · 10 mos, Bengaluru, Karnataka, India

Technical Support Engineer at Observe\.AI, Jul 2021 \- Apr 2022 · 10 mos, Bengaluru, Karnataka, India

Product Analyst at Infor, Nov 2018 \- Jul 2021 · 2 yrs 9 mos, Bangalore Urban district, Karnataka, India, Provided level 1 support to remote clients using our SaaS remote client\. • Provides complete, reliable, and prompt information to customers\. • Specialized in POS support \(Java and SQL based application\) • Trained and work on MS SQL DB Operation, which is the base for the above mentioned Hospitality applications\. • Creating knowledge Base document\. • Logging Jira for defects/Bugs for the product when required\. • Remotely connect to customer POS terminals and maintain hardware and software interfaces\. • Started to get involved in SQL and reporting services for reports customisation\. • Configuration set up of the Software, Credit Card related issues etc\.

Software Development Intern at iPRIMED Education Solutions Private Ltd, Aug 2018 \- Oct 2018 · 3 mos, Bengaluru, Karnataka, India, 1\. Developed a Menu tab that brings different sets of single categories\. 2\. Design and develop One\-Page Checkout with a simple layout\. 3\. Created a responsive model Login form for the users\. 4\. Developed cards to provide flexible and extensible content containers\.

## Education

Bachelor of Technology \- BTech, Electrical, Electronics and Communications Engineering, Dr\. A\.P\.J\. Abdul Kalam Technical University

[View the original profile](https://tal.club/meet/krati-2)

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