Headline

Technical Support Engineer | Expertise in Troubleshooting & Customer Solutions | Dedicated to Enhancing User Experience | Technical Support Trainer | Helping Early-Career Talent Build Tech Support Skills

About

I am a Technical Support Engineer with expertise in SaaS product support, troubleshooting, RCA, SQL insights, and cross-functional collaboration with Engineering, Product, and TAM teams. I focus on resolving issues efficiently, improving support workflows, and enhancing customer experience. Alongside my technical role, I mentor freshers aspiring to build a career in Technical Support. I provide practical, job-ready training in troubleshooting, tools like Zendesk, JIRA and Metabase, cloud basics, communication skills, and interview preparation.

Location

Bengaluru

Work experience

Technical Support Engineer Consultant at Level AI, Aug 2024 - Present · 1 yr 11 mos, Remote

Technical Support Engineer at Simpplr, Jan 2023 - Aug 2024 · 1 yr 8 mos, Gurugram, Haryana, India

Technical Support Engineer II at Observe.AI, Apr 2022 - Jan 2023 · 10 mos, Bengaluru, Karnataka, India

Technical Support Engineer at Observe.AI, Jul 2021 - Apr 2022 · 10 mos, Bengaluru, Karnataka, India

Product Analyst at Infor, Nov 2018 - Jul 2021 · 2 yrs 9 mos, Bangalore Urban district, Karnataka, India, Provided level 1 support to remote clients using our SaaS remote client. • Provides complete, reliable, and prompt information to customers. • Specialized in POS support (Java and SQL based application) • Trained and work on MS SQL DB Operation, which is the base for the above mentioned Hospitality applications. • Creating knowledge Base document. • Logging Jira for defects/Bugs for the product when required. • Remotely connect to customer POS terminals and maintain hardware and software interfaces. • Started to get involved in SQL and reporting services for reports customisation. • Configuration set up of the Software, Credit Card related issues etc.

Software Development Intern at iPRIMED Education Solutions Private Ltd, Aug 2018 - Oct 2018 · 3 mos, Bengaluru, Karnataka, India, 1. Developed a Menu tab that brings different sets of single categories. 2. Design and develop One-Page Checkout with a simple layout. 3. Created a responsive model Login form for the users. 4. Developed cards to provide flexible and extensible content containers.

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Dr. A.P.J. Abdul Kalam Technical University