Headline

Servicenow Analyst at NTT DATA, Inc.

About

Senior Functional Business Analyst with 9+ years of experience delivering business and process solutions across BFSI, Insurance, and ITSM domains. Expert in requirement gathering, BRD/FRD creation, AS-IS/TO-BE process modeling, UAT planning and execution, and SLA/KPI monitoring. I specialize in translating complex business needs into structured functional solutions that improve operational efficiency and compliance. Experienced in leading insurance claims transformation, core banking process support, and IT service management initiatives, collaborating with cross-functional teams, stakeholders, and governance committees. Skilled in facilitating workshops, stakeholder management, and multi-sprint release planning to deliver high-quality outcomes. Tools I work with include ServiceNow, Jira, Confluence, Power BI, and Control-M, applied to drive process automation, reporting efficiency, and incident/change management. I am passionate about creating functional solutions that streamline BFSI operations while ensuring regulatory and compliance standards. Looking to leverage my BFSI functional expertise, ITSM leadership, and business analysis skills to drive process excellence and business transformation in a senior functional BA role.

Location

India

AI stack

aistudio

antigravity

claude code

github copilot

n8n

replit

Work experience

Servicenow Analyst at NTT DATA, Inc., Sep 2026 - Present · 2 mos, Bengaluru, Karnataka, India

Senior ITSM process Consutant (ServiceNow) at NowModernize, Mar 2026 - Sep 2026 · 7 mos, India

Senior Business Analyst at GRADATIM #InsurTech, Apr 2024 - Oct 2025 · 1 yr 7 mos, Greater Bengaluru Area, Requirement Gathering ,implementations, Analysis and Application Development with Support L3

Cloud Consultant at Blue Yonder, Nov 2021 - Aug 2023 · 1 yr 10 mos, India, Supply Chain management of various world leading companies through Cloud applications. Working for their Applications management and Maintenance. - Information Technology Support and Operations - Application Technical Support & Production Support - Data Analysis - Controm -M Tool - Microsoft SQL Server - Power BI - ServiceNow Dashboard - Salesforce Lightning Tool - Linux - Troubleshooting - Oracle Server - Windows /Windows Server

Software Application Developer at CADOpt Technologies Private Limited, Oct 2020 - Jan 2021 · 4 mos, Bangalore Urban, Karnataka, India, Application and Software Developer (JavaScript/Sql /PostgreSql/ASP.Net) / IoT Consultant - Data Analysis - Data Migration - Data Backup - Database design

Education

Postgraduate Diploma in Computer Applications, Java and Oracle Technologies, NIIT Pune

Bachelor of Engineering (B.E.), Electronics and Communications Engineering, Kings college of Engineering