---
title: "Koushik Ghosh - Technical Support Engineer in Bengaluru | Tal"
description: "Meet Koushik Ghosh, Technical Sales | IT Support Specialist | 5+ Years in Tech Support & Customer Success | Expert in Troubleshooting, Incident Management & Data-Driven Insights | Ex-ConnectWise | Salesforce | ServiceNow | SQL | SAP ISU based in Bengaluru."
image: "https://tal.club/meet/koushik-ghosh/share-image"
---

# Koushik Ghosh on Tal

## Headline

Technical Sales \| IT Support Specialist \| 5\+ Years in Tech Support & Customer Success \| Expert in Troubleshooting, Incident Management & Data\-Driven Insights \| Ex\-ConnectWise \| Salesforce \| ServiceNow \| SQL \| SAP ISU

## About

👋 Hey there\! I’m Koushik – your go\-to problem\-solver when systems crash, dashboards disappear, or support queues stretch longer than a Monday morning\. With 5\+ years of experience as an IT Support Specialist, I’ve been in the trenches of tech troubleshooting whether it’s untangling system glitches, calming down a frustrated user, or turning chaotic workflows into smooth sailing processes\. My toolkit includes Salesforce, ServiceNow, SAP ISU, SQL, and a good sense of humor \(trust me, it helps during incident escalations\)\. At ConnectWise, I handled 200\+ support tickets monthly while keeping a 91% CSAT score and yes, I still had time to build 20\+ BrightGauge dashboards that made data easier to digest than your morning chai\. At TCS, I automated billing validations and reduced manual errors by 15%, making finance teams very happy \(and slightly suspicious of how efficient it got\)\. 🔍 What gets me going? Solving tricky tech issues, mentoring teammates, and finding new ways to do things better, faster, and smarter\. 🔧 Core Competencies: Technical Support \| SLA Management \| Escalation Handling \| SQL \| SAP ISU \| Salesforce \| Zendesk \| BrightGauge \| Workflow Automation \| System Diagnostics \| Training & Onboarding If you’re looking for someone who can troubleshoot like a pro, train like a mentor, and transform your support ops with a smile—let’s connect\! 😊

## Location

Bengaluru

## Work experience

Technical Support Engineer at ConnectWise, Jun 2022 \- Apr 2024 · 1 yr 11 mos, Mumbai, Maharashtra, India, \- Designed and maintained 20\+ real\-time dashboards using BrightGauge, improving data visualization and decision\-making for internal stakeholders\. \- Addressed 200\+ customer tickets monthly, maintaining a 91% CSAT score and consistently meeting SLA targets\. \- Reduced recurring technical issues by 30% through root cause analysis and implementation of system\-level fixes\. \- Decreased Tier\-2 escalations by 43% by resolving complex hardware/software issues at Tier\-1 level\. \- Trained and mentored 5\+ new team members, accelerating onboarding and improving support quality\.

Senior Process Associate at Tata Consultancy Services, Feb 2020 \- Feb 2022 · 2 yrs 1 mo, Kolkata, West Bengal, \- Reduced process errors by 20% Using root cause analysis techniques and process reengineering for utility billing systems\. \- Managed and Sorted out 100\+ client escalations, enhancing overall service reliability and trust\. \- Automated validation workflows for meter readings and billing, improving billing accuracy by 15%\. \- Created performance reports tracking issue trends, enabling a 25% improvement in preventive measures\. \- Conducted 10\+ onboarding sessions, increasing new hire productivity by 30%\.

Transaction Analyst at Accenture, Jan 2018 \- Feb 2020 · 2 yrs 2 mos, Mumbai, \- Improved response times by 25% by optimizing system issue diagnosis and resolution workflows\. \- Processed and validated provider details with 98% accuracy, minimizing discrepancies\. \- Delivered daily performance tracking reports, identifying inefficiencies and enabling targeted interventions\.

Customer Service Associate at IDBI Intech, Jul 2018 \- Oct 2018 · 4 mos, cbd Belapur, \- Custom service Associate Processed an average of 60 daily customer banking inquiries and account maintenance requests, maintaining a 99\.5% accuracy rate exceeding department standards, and improving customer satisfaction scores\. \- Executed rapid resolution strategies on customer issues, achieving a 40% backlog reduction and elevating service quality\.

## Education

Bca, Computer Science, institute of engineering and management

[View the original profile](https://tal.club/meet/koushik-ghosh)

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