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Komal Singh

Managed IT Services Engineer | Systems & Network Administration | Technical Service Associate

Surat

< 1 year of work experience

BetterWorld Technology | Managed IT & Cybersecurity
Jun 20263 mosPresent

United States

SSM InfoTech Solutions Pvt. Ltd.
Mar 20263 mosMay 2026

On-site

• Performed data cleaning on large datasets using Python (Pandas, NumPy). • Worked with databases using SQL for data extraction, transformation, and analysis. • Conducted Exploratory Data Analysis (EDA) to identify patterns, trends, and insights from data. • Applied feature engineering techniques to improve model performance and data quality. • Evaluated Machine Learning models for predictive analysis and decision-making.
Reliance Industries Limited
Jan 20262 mosFeb 2026

Surat

• Worked on enterprise server infrastructure including virtual and physical servers (Linux & Windows environments). • Performed monitoring using tools like Zabbix for server health, alerts, and uptime tracking. • Supported backup systems (PIM) including full, incremental, and differential backup strategies. • Assisted in patch management cycles ensuring system security and compliance. • Gained exposure to database systems, storage (SAN/NAS), and data center infrastructure. • Worked with IT service desk (MITS) handling tickets, user issues, and SLA-based resolution. • Observed industrial systems like Aspen IP.21, ASRS, WMS, and automation tools (PLC, RGV, Robots). • Supported end-user services, access management, and troubleshooting. • Participated in incident handling, root cause analysis, and system operations.

Komal’s AI Stack

claude code
claude code
gemini
gemini
openai
openai
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Microsoft Copilot
Microsoft Copilot

Education

Bhagwan Mahavir University

Bachelor of Technology - BTech, Computer Engineering

Bhagwan Mahavir University

20262026
Reliance Foundation

Class 12th, CBSE Board

Reliance Foundation

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Headline

Managed IT Services Engineer | Systems & Network Administration | Technical Service Associate

About

Bachelor’s in Computer Science Engineering (2026). I am currently working as a Service Engineer (T1), providing remote IT support to US-based clients. I have hands-on experience in IT support, incident management, and troubleshooting, where I developed my practical skills during my internship at Reliance Industries. In my current role, I handle user issues related to system access, networking, and remote connectivity while ensuring SLA compliance and delivering effective solutions.

Location

Surat

AI stack

claude code

gemini

openai

ChatGPT

ChatGPT Images

Microsoft Copilot

Work experience

IT Service Delivery Associate at BetterWorld Technology | Managed IT & Cybersecurity, Jun 2026 - Present · 3 mos, United States

Data Science Intern at SSM InfoTech Solutions Pvt. Ltd., Mar 2026 - May 2026 · 3 mos, On-site, • Performed data cleaning on large datasets using Python (Pandas, NumPy). • Worked with databases using SQL for data extraction, transformation, and analysis. • Conducted Exploratory Data Analysis (EDA) to identify patterns, trends, and insights from data. • Applied feature engineering techniques to improve model performance and data quality. • Evaluated Machine Learning models for predictive analysis and decision-making.

IT & Networking at Reliance Industries Limited, Jan 2026 - Feb 2026 · 2 mos, Surat, • Worked on enterprise server infrastructure including virtual and physical servers (Linux & Windows environments). • Performed monitoring using tools like Zabbix for server health, alerts, and uptime tracking. • Supported backup systems (PIM) including full, incremental, and differential backup strategies. • Assisted in patch management cycles ensuring system security and compliance. • Gained exposure to database systems, storage (SAN/NAS), and data center infrastructure. • Worked with IT service desk (MITS) handling tickets, user issues, and SLA-based resolution. • Observed industrial systems like Aspen IP.21, ASRS, WMS, and automation tools (PLC, RGV, Robots). • Supported end-user services, access management, and troubleshooting. • Participated in incident handling, root cause analysis, and system operations.

Education

Bachelor of Technology - BTech, Computer Engineering, Bhagwan Mahavir University

Class 12th, CBSE Board, Reliance Foundation

Komal Singh - IT Service Delivery Associate in Surat | Tal