Headline

SIEM Support Engineer | SOC Operations | CompTIA Security+ | DNIF | Linux | Log Analysis

About

Cybersecurity professional with 4 years of experience in SIEM monitoring, log analysis, troubleshooting, and security operations support. Currently working as an L2 Technical Support Engineer at NetMonastery with hands-on experience in DNIF SIEM, Linux, Docker, Azure Event Hub, connectors, and security event analysis. CompTIA Security+ certified with good knowledge of SOC operations, incident response, threat detection, and networking. Looking for opportunities as a SOC Analyst / Cyber Security Analyst to enhance my cybersecurity skills and contribute to security operations

Location

Mumbai Metropolitan Region

Work experience

Technical Support Engineer at NETMONASTERY Inc., Jul 2022 - Present · 3 yrs 11 mos, Kanjurmarg, L2 Technical Support Engineer | Apr 2025 – PresentL1 Technical Support Engineer | Jul 2022 – Mar 2025 Provided L2 technical support for SIEM and log management solutions in production environments. Troubleshot issues related to log collection, parsing, normalization, and event forwarding. Configured and supported connectors including TCP, UDP, webhook, and API-based integrations. Worked on integrations with Microsoft O365, Azure Event Hub, Cloudflare, and other security platforms. Analyzed security and application logs to identify ingestion and parsing issues. Assisted customers during troubleshooting sessions and provided timely issue resolution. Managed escalated incidents and coordinated with internal technical teams for complex issues.

Support Engineer at AeonTech LLP, Sep 2021 - Jul 2022 · 11 mos, Mumbai, Worked with Windows Server 2012 and 2016 environments. Configured access points including TP-Link and Aruba devices. Managed and configured Synology devices. Installed and configured GajShield Firewall and created rules as per requirements. Performed laptop and desktop formatting, installation, and troubleshooting. Resolved user technical issues and provided desktop support

Technical Support Engineer at Vashi Integrated Solutions, Oct 2020 - Oct 2021 · 1 yr 1 mo, Mumbai, Installed and configured user systems and monitored network uptime within the branch. Provided support for password resets, SAP applications, and portal login issues. Created user IDs in Domain Controller (DC) and Sophos Firewall. Identified hardware faults and coordinated with vendors for repair and replacement. Managed IT assets and provided technical troubleshooting support.

Network Support Engineer at Trimax IT Infrastructure & Services Ltd, Sep 2018 - Dec 2019 · 1 yr 4 mos, Navi Mumbai, 1 Working with ticking tool Tatper and monitoring solar wind tool 2. Coordinated with engineer and BSNL engineer. 3. Monitoring and troubleshoot the link

Education

Bachelor of Engineering - BE, Electronic and telecommunications, University of Mumbai

Science stream, V.G. Vaze College of Arts, Science and Commerce