Headline

Application Support Engineer | Production Support | Azure | Incident Management | Immediate/Negotiable Joiner

About

I am an Application Support Engineer with 5+ years of experience in handling production issues, monitoring enterprise applications, and ensuring system stability. I have expertise in incident management, RCA, API and database troubleshooting, and cloud monitoring tools like Azure, Grafana, and Prometheus. I am currently exploring new opportunities where I can contribute my skills and grow further.

Location

Lucknow

Work experience

System Engineer at Tata Consultancy Services, Jan 2022 - Present · 4 yrs 5 mos, Lucknow, Uttar Pradesh, India, Expertise in monitoring infrastructure health by using monitoring tools (e.g., Grafana, Cloudflare, Prometheus) • Expertise in application performance monitoring (APM): by using tools like AppDynamics and application insights to monitor the performance of applications and identify bottlenecks. • Use tools like ServiceNow to log incidents, track resolutions, and perform root cause analysis (RCA) for performance issues. • Implement real-time logging and monitoring systems to detect and resolve issues as quickly as possible, ensuring minimal service disruption • Implement centralized logging solutions (Splunk) to collect logs from all system components and applications in one place for easier analysis. • Utilize tools like Cloudflare to monitor traffic patterns and security incidents, ensuring secure access to cloud resources. • Track containerized applications using Kubernetes and container orchestration tools. Leverage tools like Loki and Grafana to monitor container metrics and performance. • Maintain clear documentation of monitoring system

flutter developer at ToXSL Technologies Pvt Ltd, Jan 2021 - Jan 2022 · 1 yr 1 mo, Sahibzada Ajit Singh Nagar, Punjab, India, Design and develop advanced applications using the Flutter framework and Dart.

Education

Master of Computer Applications - MCA, Java programming, Institute of Engineering & Technology

Bachelor's of Computer Applications, Computer and Information Sciences and Support Services, Mahatma Jyotiba Phule Rohilkhand University