Komal Gangrade profile photo 1 on Tal

Komal Gangrade

Student at Poonamchand Gupta Vocational College, Khandwa

Indore

4+ years of work experience

Amazon
Sep 20241 yr 10 mosPresent

Indore, Madhya Pradesh, India

Weavings Manpower PVT LTD
May 20221 yr 1 moMay 2023

Weavings is a company that provides the best guest support over the chat, Email, or Call. It allows businesses to manage appointments, bookings, and schedules online. • Resolved House Owner issues and addressed queries for the clients like, booking related issue, Hotel accommodation, Payment related queries via Email. • Provide good customer service to the house owners and help them to make their property live on OYO. • Also we have to provide the additional product knowledge and discounted offers to them. • Provided support through calls and emails.
Feb 20221 yr 1 moFeb 2023

Taskus provides outsourced digital services and next-generation customer experience for the world's most innovative companies. • Efficiently handled customer support chats for Door dash, handling customers and dashers both inquiries over chat and some cases we need to call the dasher or customer. • Managed general inquiries and escalated technical issues for technician intervention. • Proactively conducted follow-up calls to address reported issues and raised issues to the TL if there is any. • Consistently achieved personal targets aligned with KPI objectives. • Delivered excellent customer service by professionally handling chat queries and complaints.
Teleperformance
Dec 20201 yr 6 mosMay 2022

Teleperformance specializes in transformative BPO services, leveraging industry insights to identify opportunities for organizational impact. • Exceeded daily targets, driving team success. • Trained and supported colleagues to meet performance objectives.
Teleperformance
Jan 20219 mosSep 2021

Indore, Madhya Pradesh, India

Education

Specialization, Commerce

Poonamchand Gupta Vocational College

20173 yrs2020

B.com computer, Basic Computer Skills

Poonamchand Gupta Vocational College, Khandwa

20182 yrs2020

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Komal Gangrade on Tal

Headline

Student at Poonamchand Gupta Vocational College, Khandwa

Location

Indore

Work experience

Amazon at Amazon, Sep 2024 - Present · 1 yr 10 mos, Indore, Madhya Pradesh, India

Customer Support Executive at Weavings Manpower PVT LTD, May 2022 - May 2023 · 1 yr 1 mo, Weavings is a company that provides the best guest support over the chat, Email, or Call. It allows businesses to manage appointments, bookings, and schedules online. • Resolved House Owner issues and addressed queries for the clients like, booking related issue, Hotel accommodation, Payment related queries via Email. • Provide good customer service to the house owners and help them to make their property live on OYO. • Also we have to provide the additional product knowledge and discounted offers to them. • Provided support through calls and emails.

Teammate at Taskus (Door dash) India PVT LTD, Feb 2022 - Feb 2023 · 1 yr 1 mo, Taskus provides outsourced digital services and next-generation customer experience for the world's most innovative companies. • Efficiently handled customer support chats for Door dash, handling customers and dashers both inquiries over chat and some cases we need to call the dasher or customer. • Managed general inquiries and escalated technical issues for technician intervention. • Proactively conducted follow-up calls to address reported issues and raised issues to the TL if there is any. • Consistently achieved personal targets aligned with KPI objectives. • Delivered excellent customer service by professionally handling chat queries and complaints.

Customer Care Executive at Teleperformance, Dec 2020 - May 2022 · 1 yr 6 mos, Teleperformance specializes in transformative BPO services, leveraging industry insights to identify opportunities for organizational impact. • Exceeded daily targets, driving team success. • Trained and supported colleagues to meet performance objectives.

Bpo at Teleperformance, Jan 2021 - Sep 2021 · 9 mos, Indore, Madhya Pradesh, India

Education

Specialization, Commerce, Poonamchand Gupta Vocational College

B.com computer, Basic Computer Skills, Poonamchand Gupta Vocational College, Khandwa

Komal Gangrade - Amazon in Indore | Tal