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Komal A.

Open to Work IT Business Analyst | 3+ Years BA Experience | API Integrations | Third-Party Integrations | Requirement Gathering | BRD/FRD | UAT | Agile/Scrum | App Deployment & Client Management

Nagpur

8+ years of work experience

Technobase IT Solutions Pvt. Ltd
Jul 20233 yrsPresent

Nagpur, Maharashtra, India

IndiaMART InterMESH Limited
Dec 202111 mosOct 2022

Remote

Tech Mahindra
Mar 20218 mosOct 2021

Remote

Idea Cellular Ltd
Jan 20133 yrs 5 mosMay 2016

1 Handled complex customer interactions and served as process subject matter expert. 2 Supported training and onboarding of new team members. 3 Prepared and maintained process documentation and reports.
Idea Cellular Ltd
Nov 20132 yrs 6 mosApr 2016

Education

Army Public School (APS)

Army Public School (APS)

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Headline

Open to Work IT Business Analyst | 3+ Years BA Experience | API Integrations | Third-Party Integrations | Requirement Gathering | BRD/FRD | UAT | Agile/Scrum | App Deployment & Client Management

About

A few lines about Myself... Results-driven Business Analyst with 8 years of experience in IT software development, customer support, and team leadership. Proven track record of delivering high-quality solutions and driving team performance. Certified Business Analyst with expertise in Agile methodologies and software development lifecycle. *Experience:* *Business Analyst, IT Software Development* (Currently) - Analyzing business requirements and developing solutions for software development projects - Collaborating with cross-functional teams to ensure project delivery and quality *Previous Experience:* - *Customer Support Officer, Idea Cellular Ltd*: Troubleshooted and resolved customer issues, ensuring high customer satisfaction - *Quality Analyst & Project Delivery Executive, IndiaMART*: Enhanced catalogue designs and ensured quality standards - *Associate, Voice Process, Tech Mahindra*: Managed customer interactions and delivered excellent service - *Virtual Team Lead, FMCG Company*: Led a dynamic team of 17 sales executives, driving sales performance and team growth *Skills:* - *Business Analysis Skills:* - Functional Requirement Specification (FRS) - Software Requirement Definition (SRD) - Project Planning - Scrum Master - Client Communication - Software Development Life Cycle (SDLC) - Manual Testing for Software - Test Case Development - User Manuals - Use Case Development - *Certifications:* - Certified Business Analyst (Coursera) *Let's connect and explore opportunities!*

Location

Nagpur

Work experience

Business Analyst Project Lead at Technobase IT Solutions Pvt. Ltd, Jul 2023 - Present · 3 yrs, Nagpur, Maharashtra, India

Project Delivery Associate at IndiaMART InterMESH Limited, Dec 2021 - Oct 2022 · 11 mos, Remote

Associate at Tech Mahindra, Mar 2021 - Oct 2021 · 8 mos, Remote

Senior Associate at Idea Cellular Ltd, Jan 2013 - May 2016 · 3 yrs 5 mos, 1 Handled complex customer interactions and served as process subject matter expert. 2 Supported training and onboarding of new team members. 3 Prepared and maintained process documentation and reports.

Senior Associate at Idea Cellular Ltd, Nov 2013 - Apr 2016 · 2 yrs 6 mos

Education

Army Public School (APS)

Komal A. - Business Analyst Project Lead in Nagpur | Tal