Kishore Krishnan KK on Tal
Headline
CX Operations | Customer Success | Business Operations | B2B SaaS & Fintech | Payments | Escalations | Process Improvement | Customer Retention
About
I’m a Customer Experience & Operations professional with 4+ years of experience across fintech, payments, merchant operations, customer success and business operations. My experience sits at the intersection of customers, products and operations — managing customer/merchant onboarding, escalations, payment-related issues, SLA/TAT, stakeholder coordination and process improvement. I enjoy solving customer problems beyond the immediate ticket by identifying root causes, coordinating with the right internal teams and improving processes to prevent recurring issues. Key areas of experience: • Customer Experience & Customer Success • CX Operations & Support Operations • B2B / Merchant Operations • Payments & Payment Gateway Operations • Escalation & Stakeholder Management • SLA / TAT Management • Root Cause Analysis (RCA) • Process Improvement & SOPs • Customer Retention & Upselling • Excel / Google Sheets & Operational Reporting I’m particularly interested in Customer Success, CX Operations, Customer Experience and Business Operations roles within SaaS, fintech, payments and technology-driven companies. Long term, my goal is to build deep expertise in CX Operations and grow into a leadership role focused on creating scalable, customer-centric operations.
Work experience
Onboarding Specialist at PaySprint Private Limited, Jan 2026 - Oct 2026 · 10 mos, Delhi, India
Onboarding Specialist at Razorpay, Jun 2025 - Jan 2026 · 8 mos, Bengaluru, Karnataka, India
Business Operations Analyst at Razorpay, Jan 2025 - Jan 2026 · 1 yr 1 mo, Bengaluru South, Karnataka, India
Jr. Operation Executive Manager at Bryt Bazaar, Mar 2024 - Jun 2024 · 4 mos, Bengaluru, Karnataka, India
Operation executive at Codeyoung, Mar 2023 - Mar 2024 · 1 yr 1 mo, Bengaluru, Karnataka, India
Education
Master of Business Administration - MBA, Business Administration and Management, General, Sathyabama Institute of Science & Technology, Chennai
Master of Business Administration - MBA, Operations Management and Supervision, Universiti Malaysia Pahang Al-Sultan Abdullah
