Headline

Sr Solutions Manager @ Ericsson | Cloud, Software, Communications

About

Mission driven and passionate about modernizing the Telecom Industry. I am known as a customer-focused leader who excels at stakeholder management, sales cycle engagement, and proof-of-concept initiatives. Leveraging cloud infrastructure and converged communications, I maximize IT investments and enhance performance through deep technical knowledge. Certified in AWS, GCP, PMP, and P. Eng., I have successfully designed delivered and implemented 4G / 5G solutions across Tier-1 customers in North America. At Ericsson, I use my experience in customer-centric solutions to evolve existing CSP networks for advanced 5G capabilities, make network APIs accessible, and help operators generate new revenue streams using Ericsson Portfolio and 3rd Party integrations.

Location

Mississauga

Work experience

Sr Solutions Manager at Ericsson, Nov 2021 - Present · 4 yrs 8 mos, Mississauga, Ontario, Canada, ● CSR for Bell Canada (Network Exposure, Network Slicing, Edge, HCPs and Roaming), Solution Owner for ENCQOR+ (E2E) and Solution Architect at Telus focusing on Network Exposure using Ericsson Portfolio. ● Designed Network Programmability roadmap for Bell Canada using Ericsson NEF, API GW and BSF. The E2E solution is fully verified for QoS in the 5G SA Network using Ericsson DEB/TON for Bell Canada. ● Owner of key initiatives such as "MANA SW Predictability" closely working to achieve OKRs in partnership with BA leadership. Led efforts to mitigate the impact of "Snowdrop Sunset ". ● Deploy and manage cloud-native architectures for 5G networks using container technologies like Kubernetes. ● Possess deep knowledge of 5G Packet Core standards, protocols, and procedures. Expertise includes network slicing, network exposure solutions, edge computing, and 5G roaming, ensuring seamless connectivity and service delivery. ● Implement ETSI MANO-based CNF LCM and K8s-based orchestration solutions, enhancing network automation and management. ● Familiar with Ericsson's tools and procedures (Premium Proposal, ECP, FPT, JIRA, BA exemption requests, and BO engagement).

Pre-sales Architect at Mavenir, May 2020 - Oct 2021 · 1 yr 6 mos, Hybrid, ● Developed a profound understanding of customer environments and use cases, leading proof-of-concept initiatives and delivering compelling customer demonstrations. ● Successfully delivered Voice and Messaging solutions (CSCF, SMSC, PNS, IPSMGW, Voicemail) to Tier-1 telecom operators in North America, including Verizon, T-Mobile, Sprint, Rogers, and Bell. ● Authored comprehensive solution descriptions and high-level design documents covering all aspects of solution design, including logical and network architecture, dimensioning, internal and external integrations, security, high availability, performance, and operations and maintenance. ● Collaborated with global cross-functional design teams to formulate technical solutions aimed at enhancing stability and performance.

Technical Delivery Manager at Mavenir, May 2016 - Apr 2020 · 4 yrs, On-site, ● Spearheaded network operations, service desk functions, event management, incident management, problem management, configuration management, and change management processes, ensuring seamless service delivery for all Canadian customers. ● Enhanced and streamlined tools and processes to overcome operational challenges, significantly boosting efficiency and effectiveness. ● Conducted in-depth analyses of service disruptions and outages, producing timely reports, and implementing proactive measures to prevent future incidents. ● Managed and mentored a distributed team, ensuring adherence to organizational policies and fostering a culture of excellence and accountability.

Deployment Engineer at Mavenir, May 2008 - Aug 2016 · 8 yrs 4 mos, On-site, ● Successfully deployed and integrated IMS solutions within customer networks, ensuring seamless operation and optimal performance. ● Executed comprehensive Acceptance Test Plans to validate standards-based interfaces and customer-specific use cases, guaranteeing quality and reliability. ● Proactively monitored and managed network incidents, ensuring rapid resolution and minimal impact on service continuity. ● Streamlined operations by automating common repetitive tasks using shell scripting, significantly enhancing efficiency, and reducing manual effort.

Technical Service Manager at Comptel, May 2007 - May 2008 · 1 yr 1 mo, Dubai, United Arab Emirates, Comptel is an international, public listed company, specializing in Telecom OSS Domain. In my role I worked as: - Single interface towards PMCL and Telenor Pakistan for all running projects and future requirements. - Analyzed business requirements and designed multi-scenario process flows - Coordinated project plans and internal work estimate with customer, team and higher management. - Led activities related to requirements gathering, design documents, test plans etc. - Conducted customer meetings and manage support issues.

Education

Bachelors of Engineering, Computer Systems, Mehran University of Engineering and Technology