Kiran Raju profile photo 1 on Tal

Kiran Raju

application support engineer

Mysore

5+ years of work experience

Jan 202411 mosNov 2024

Mar 20215 yrs 5 mosJul 2026

India

Product/Application /technical support engineer
Mar 20213 yrs 3 mosMay 2024

Product / Application / Technical Support Engineer (L2) — Dealer Management System Supported Dealer Management System (DMS) for Mahindra, handling 120+ customer issues monthly across SQL Server databases. • Responded to customer and service-reported issues, analyzed incidents, created and managed Jira and ServiceNow tickets, and assigned them to Cloud, Backend, Frontend and concern teams. • Managed critical production incidents, prioritized based on business impact, and ensured timely resolution while meeting SLA commitments. • Performed Root Cause Analysis (RCA) for production incidents, implemented preventive actions, and reported findings to Product Managers and senior management. • Monitored AWS Services, CloudWatch for infrastructure health, threshold breaches, service outages and performance alerts. • Used SQL queries to validate application data, investigate production issues and support incident diagnosis in collaboration with development/database teams. • Prepared end-of-shift production health reports, incident summaries, and shift handover documentation for management and incoming support teams. • Provided Knowledge Transfer (KT) and training to new associates on production support processes and troubleshooting procedures. • Investigated and resolved P1/P2 production incidents, application failures, service disruptions and performance issues within SLA. • Collaborated with Development, DevOps, Infrastructure, and Product teams to troubleshoot and resolve complex technical issues. • Maintained clear communication with stakeholders during major incidents and provided regular status updates until resolution.
- NowPresent

Supported Dealer Management System (DMS) for Mahindra, handling 120+ customer issues monthly across SQL Server databases. Responded to customer and service-reported issues, analyzed incidents, created and managed Jira and ServiceNow tickets, and assigned them to Cloud, Backend, Frontend and concern teams. Managed critical production incidents, prioritized based on business impact, and ensured timely resolution while meeting SLA commitments. Performed Root Cause Analysis (RCA) for production incidents, implemented preventive actions, and reported findings to Product Managers and senior management. Monitored AWS Services, CloudWatch for infrastructure health, threshold breaches, service outages and performance alerts. Used SQL queries to validate application data, investigate production issues and support incident diagnosis in collaboration with development/database teams. Prepared end-of-shift production health reports, incident summaries, and shift handover documentation for management and incoming support teams. Provided Knowledge Transfer (KT) and training to new associates on production support processes and troubleshooting procedures. Investigated and resolved P1/P2 production incidents, application failures, service disruptions and performance issues within SLA. Collaborated with Development, DevOps, Infrastructure, and Product teams to troubleshoot and resolve complex technical issues. Maintained clear communication with stakeholders during major incidents and provided regular status updates until resolution.

Kiran’s AI Stack

langchain
langchain
meta
meta
openai
openai
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Chroma
Chroma

Education

Bachelor’s Degree, Mechanical Engineering

Academy for Technical and Management Excellence, MYSORE

20133 yrs2016
Visvesvaraya Technological University

Bachelor of Engineering, Mechanical Engineering

Visvesvaraya Technological University

20162016

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Kiran Raju on Tal

Headline

application support engineer

About

Technical /app/product support engineer

Location

Mysore

AI stack

langchain

meta

openai

ChatGPT

ChatGPT Images

Chroma

Work experience

Senior Technical Support Engineer at FINESCOPIC TECHNOLOGIES PRIVATE LIMITED, Jan 2024 - Nov 2024 · 11 mos

Technical Support Engineer at Flexflow infotech limited, Mar 2021 - Jul 2026 · 5 yrs 5 mos, India, Product/Application /technical support engineer

Technical Support Engineer at SAMEER SERVICES SOLUTIONS Pvt LTD, Mar 2021 - May 2024 · 3 yrs 3 mos, Product / Application / Technical Support Engineer (L2) — Dealer Management System Supported Dealer Management System (DMS) for Mahindra, handling 120+ customer issues monthly across SQL Server databases. • Responded to customer and service-reported issues, analyzed incidents, created and managed Jira and ServiceNow tickets, and assigned them to Cloud, Backend, Frontend and concern teams. • Managed critical production incidents, prioritized based on business impact, and ensured timely resolution while meeting SLA commitments. • Performed Root Cause Analysis (RCA) for production incidents, implemented preventive actions, and reported findings to Product Managers and senior management. • Monitored AWS Services, CloudWatch for infrastructure health, threshold breaches, service outages and performance alerts. • Used SQL queries to validate application data, investigate production issues and support incident diagnosis in collaboration with development/database teams. • Prepared end-of-shift production health reports, incident summaries, and shift handover documentation for management and incoming support teams. • Provided Knowledge Transfer (KT) and training to new associates on production support processes and troubleshooting procedures. • Investigated and resolved P1/P2 production incidents, application failures, service disruptions and performance issues within SLA. • Collaborated with Development, DevOps, Infrastructure, and Product teams to troubleshoot and resolve complex technical issues. • Maintained clear communication with stakeholders during major incidents and provided regular status updates until resolution.

Technical Support Engineer at Flex Flow InfoTech Limited, Supported Dealer Management System (DMS) for Mahindra, handling 120+ customer issues monthly across SQL Server databases. Responded to customer and service-reported issues, analyzed incidents, created and managed Jira and ServiceNow tickets, and assigned them to Cloud, Backend, Frontend and concern teams. Managed critical production incidents, prioritized based on business impact, and ensured timely resolution while meeting SLA commitments. Performed Root Cause Analysis (RCA) for production incidents, implemented preventive actions, and reported findings to Product Managers and senior management. Monitored AWS Services, CloudWatch for infrastructure health, threshold breaches, service outages and performance alerts. Used SQL queries to validate application data, investigate production issues and support incident diagnosis in collaboration with development/database teams. Prepared end-of-shift production health reports, incident summaries, and shift handover documentation for management and incoming support teams. Provided Knowledge Transfer (KT) and training to new associates on production support processes and troubleshooting procedures. Investigated and resolved P1/P2 production incidents, application failures, service disruptions and performance issues within SLA. Collaborated with Development, DevOps, Infrastructure, and Product teams to troubleshoot and resolve complex technical issues. Maintained clear communication with stakeholders during major incidents and provided regular status updates until resolution.

Education

Bachelor’s Degree, Mechanical Engineering, Academy for Technical and Management Excellence, MYSORE

Bachelor of Engineering, Mechanical Engineering, Visvesvaraya Technological University