About
Executive Summary Salesforce, AI, and Digital Transformation leader with 25+ years of experience helping Fortune 500 organizations accelerate business growth through enterprise transformation, customer success, and technology-led innovation. I have built and scaled Salesforce consulting and delivery practices, led global onshore-offshore teams, and successfully delivered 25+ enterprise Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Manufacturing Cloud, and enterprise integrations. Throughout my career, I have partnered with C-suite executives to translate business strategy into scalable technology solutions, while owning end-to-end delivery, P&L, customer success, governance, and executive stakeholder management. My focus has always been on building trusted client relationships that evolve into long-term strategic partnerships and sustained business growth. Today, I am extending this experience into Enterprise AI, leading the adoption of Agentic AI and intelligent automation initiatives for an organization of over 3,000 users, helping enterprises reimagine business operations through AI-driven transformation. Prior to my current role, I served as Co-Founder & Chief Digital Officer at Xovia Technologies, where I led digital transformation initiatives for customers by combining CRM, cloud technologies, agile delivery, and product thinking. While the entrepreneurial journey came with its share of challenges, it significantly strengthened my ability to build businesses, solve complex problems, and create value with agility and resilience. Previously, I led the Salesforce Practice at KPMG India and EY India, where I was responsible for practice strategy, consulting, large account management, business development, delivery governance, and customer success. These roles enabled me to establish and grow high-performing consulting teams while delivering transformational outcomes for enterprise clients. Earlier in my career, as Global Head of Delivery at ITC Infotech, I led delivery and customer success for several global Fortune 500 clients, building long-term executive relationships and consistently driving operational excellence across large, complex transformation programs. I am passionate about helping organizations bridge business strategy, customer experience, Salesforce, and AI to create measurable business outcomes. I enjoy building high-performing teams, mentoring future leaders, and partnering with clients to solve their most complex transformation challenges.
Work experience
Global Head of Delivery - Digital Platforms at Saksoft, Jun 2025 - Present · 1 yr 5 mos, Bengaluru, • Led global engagement delivery for Salesforce and digital platform accounts, ensuring client outcomes from start to finish. • Drove client advocacy and adoption strategy for Agentforce, translating AI investments into tangible value for customers. • Established AI operating models and governance frameworks, managing Data Architects and AI Engineers to operationalize AI at scale. Program Director driving enterprise-scale AI transformation across internal business functions, delivering end-to-end AI and agentic solutions for Finance, HR, Recruitment, Marketing, Legal, and Pre-Sales. Operationalizing AI at scale for 3,000+ users, aligning AI strategy with business outcomes, and delivering measurable productivity, cost, and decisioning improvements
Senior Director - Strategic Relationships & Client Success at Infobell IT, Jan 2025 - May 2025 · 5 mos, Bangalore Urban, Karnataka, India, My key role in Infobell IT is to build and nurture strategic relationships in line with the firm's strategy and technology road map. Drive initiatives for digital transformation to enhance business capabilities. Work with senior executives and C-suites to support their IT needs through Innovation resulting in operational efficiency and enhancing business capabilities. Ensure customers achieve the desired outcomes through Client Advocacy, Trust and Relationship building, Collaboration and Communication ensuring customers are satisfied and positioned for success and business growth.
Co-Founder / CDO at Xovia Technologies, Sep 2023 - Dec 2024 · 1 yr 4 mos, Bangalore Urban, Karnataka, India
Practice Leader for Salesforce at KPMG India, Jul 2021 - Jan 2023 · 1 yr 7 mos
Director - Advisory & Practise Lead for Salesforce Solutions at EY, Sep 2019 - Jul 2021 · 1 yr 11 mos, Bengaluru Area, India, Salesforce Practice Lead at EY; key responsibilities are set up, incubate, establish, accelerate and sustain all Salesforce offerings and adoption of emerging technologies.
Vice President at ITC INFOTECH India Ltd, Mar 2008 - Sep 2019 · 11 y 6 mo, Bangalore, Global head of delivery - Customer Experience
Program Manager at Wipro, Aug 2001 - Feb 2008 · 6 y 6 mo, Bangalore, CRM Specialist
