Headline

Customer support executive

About

• Responsible for the Loyalty program of the store. • Training all the associates in the store about customer service desk , First citizen desk and customer transaction (cashiering) • Sending all service pieces to the vendor with proper documentation and mailing to vendors for time allocated for the same. • Updating report to operation team on store exchanges and first citizen’s report on daily basis. • Service bills reconciliation with vendors, accounts team and higher authorities. • Follow up with vendors regarding service of damaged pieces. • Maintaining a record for Lost & Found articles, checking with customers and also maintaining records for charity if not picked by customers. • Responsible for the goods coming back on time from the vendors keeping in loop with higher authorities. • Updating CFS (customer feedback system) report to operation team on daily basis. • Resolving the feedbacks given by customers. And maintain cordial relation with customer. • Focusing on achieving first citizen enrollment by giving effective training to all associates in the store and following up with their achievements. • Auditing the CSD & FCD processes on daily basis • Supporting team on extra initiatives and being responsive to their • Maintaining an environment of harmony among team members and making sure they are enjoying their work on daily basis. • Handling Payroll activities to ensure accurate & error-free processing of salaries. and many more multi telented attitude minded person.

Location

Bengaluru

AI stack

meta

openai

perplexity

ChatGPT

ChatGPT Images

Chroma

Work experience

Senior customer Experience exicutive at BHIVE Workspace, Jul 2026 - Present · 5 mos, Bengaluru, Karnataka, India

Senior Customer Support Executive at slice, Jun 2025 - Present · 1 yr 6 mos, Bangalore Urban, Karnataka, India

Customer Executive at North East Small Finance Bank, Jun 2025 - Jan 2026 · 8 mos, · Handled customer queries related to savings accounts, including chargebacks, fraud, wrongtransactions, cheque and passbook requests, contact and branch updates, and provided end-to-end support through call, chat, and email channels.

Customer Support Executive (RM support) at Xiaomi India, Jul 2024 - Jun 2025 · 1 yr, Bengaluru, Karnataka, India

Customer Service Executive at Xiaomi India, Jun 2024 - May 2025 · 1 yr, · Resolved customer grievances across email, voice, chat, and video channels by providing complete,end-to-end support. · Handled inbound and outbound calls while delivering personalized customer assistance via video calls.

Customer Service Specialist at Croma, Oct 2020 - Jun 2024 · 3 yrs 9 mos, Bangalore Urban, Karnataka, India

Education

Bachelor of Commerce - BCom, Loyola College, Bannergatta Main road Bangalore-76(2011-12

Bachelor of Commerce (B.Com.), Business/Commerce, General, Bharth educational society (BES)