Business Head - NoBroker | IIT KGP



Mumbai

Mumbai, Maharashtra, India

Bengaluru, India

Gurgaon, India

West Bengal, India







Graduation, Mechanical Engineering
Indian Institute of Technology, Kharagpur
Intermediate Public Examination, Science
Vijaya Ratna Junior College
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Bengaluru
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Vertical Head - Packers & Movers at NoBroker.com, Jun 2025 - Present · 1 yr 4 mos, Part of the leadership team at NoBroker, driving business operations for the Packers and Movers vertical, managing teams across multiple channels, with P&L and automation experience - Led Business Operations with a 80-member team, including senior operations managers, across Ticketing, Escalation, Chat and Telecaller Processes execting 20,000 monthly movements - Built an in-house insurance product from scratch, scaling it to ₹1 Cr in monthly revenue at 50% margins owning it end to end across disbursement, terms, claims, product & pricing - Increasingly working at the intersection of operations and AI, using tools like Claude, N8N building proven scalable AI-enabled processes - Optimised operation costs by 33% through SOP design, Chat & Call Automation and Team Restructuring, while improving service quality in parallel
General Manager at NoBroker.com, Sep 2024 - May 2025 · 9 mos
Strategy & Operations Manager at Amaha, Apr 2022 - Aug 2024 · 2 yrs 5 mos, Mumbai, Part of the Strategy & Operations team at Amaha, working across Marketing, Product, Finance and Clinical teams to build and scale business functions - Built performance marketing from scratch, scaling it to ₹15L in monthly spend across Google and Meta Ads, including campaign setup, customer segmentation and creative strategy - Reduced CAC by 42% through customer segmentation, creative strategy and, proposition-led campaigns and experimentation - Worked on pricing and discount strategy across customer cohorts, improving ARPS and revenue by 18% while optimising conversion and repeat behaviour - Built core data and finance processes when very little infrastructure existed, including reporting across cross functional teams and finance reconciliation systems - Worked across the customer lifecycle from acquisition to retention, partnering with Product and Clinical teams on conversion, follow-ups, utilisation and product engagement
Business Analyst at Amaha, May 2021 - Mar 2022 · 11 mos, Mumbai, Maharashtra, India
Consultant at PwC India, Jul 2019 - Apr 2021 · 1 yr 10 mos, Bengaluru, India
Operations Analyst at OYO, May 2018 - Jul 2018 · 3 mos, Gurgaon, India
Undergraduate Research Assistant at Indian Institute of Technology, Kharagpur, Oct 2017 - Mar 2018 · 6 mos, West Bengal, India
Graduation, Mechanical Engineering, Indian Institute of Technology, Kharagpur
Intermediate Public Examination, Science, Vijaya Ratna Junior College