Headline

Experienced Professional with a Passion for Driving Growth and Innovation.

About

I am highly motivated and committed to continuous learning and growth, actively seeking opportunities to expand my skill set and stay up-to-date on industry trends. My proficiency in HTML, CSS, BootStrap,JavaScript, TypeScript, Angular and ability to quickly adapt to new technologies make me a strong candidate for a development position. If you're looking for a dedicated and adaptable professional to join your development team, I would welcome the opportunity to connect and discuss how my skills and experience can contribute to your organization's success.

Location

Pune Division

Work experience

Technical Support Specialist at Onecom, Jan 2025 - Present · 1 yr 6 mos

Technical Support Executive at Tata Consultancy Services, Feb 2021 - Jan 2025 · 4 yrs, Maharashtra, India, Monitoring system for uptime and performance, alsomanaging server availability. • Provide access to users(addition & removal of users). • Adhere to the SLAs for incident resolution. • Investigate any data quality related issues. • Identify root causes of the problemsin the system. • Own Incident Management, Problem Management etc. • Evaluate incidentsfor performance improvement opportunities. • Automate and implementstandard process. • Interact with the users/customers for tickets related to requests and incidentslogged by the users to resolve them within the SLAs and to the users/customer satisfaction. • Reportstatus on their request/incident at regular interval. • Ensure that escalation is done and followed up on time. • Conducted user acceptance testing to ensure that developed systemssatisfies the needs of business clients as specified in the functional requirements. • Conducted trainings for new joiners.

Education

Master of Computer Applications - MCA, Computer Programming, Savitribai Phule Pune University

Bsc.computer science, C,c++, College of computer science and information technology