---
title: "Kiran Devi - Team Lead in New York City Metropolitan Area | Tal"
description: "Meet Kiran Devi, operations leadership / plant operations / supply chain / logistics / procurement / manufacturing / executive search / business development based in New York City Metropolitan Area."
image: "https://tal.club/meet/kiran-devi/share-image"
---

# Kiran Devi on Tal

## Headline

operations leadership / plant operations / supply chain / logistics / procurement / manufacturing / executive search / business development

## Location

New York City Metropolitan Area

## Work experience

Team Lead at TaskUs India PVTLTD, Mentoring & Coaching: Provide coaching, training and mentoring where required\. Team building: encouraging and motivating team\. Monitoring team shrinkage\. Problem Solving\. Guiding team towards an objective or goal\. Team briefing & share updated related to the process\. Monitor team performance & share the team progress\. Lead and motivate team members\. AHT audits, FCR audits, DSAT audits\. Handle escalation cases\. One o one sessions\.

Manager at Alorica India PVT LTD, Planning and setting goals for team\. Conducting performance evaluation of employees\. Auditing chats and doing ACPT\. Monitoring team performance to ensure scores are met\.

Team Lead at TaskUs, Sep 2022 \- Present · 3 yrs 9 mos, Chandigarh, India

LeadOperations at Concentrix Daksh India PVT LTD, 2019 \- 2022 · 3 yrs, Worked in Voice & Non\-Voice process with a team of 15\-20 associates\. Taking escalation calls wherein customer wants to speak with next point of contact for better resolution\. Conducting daily voice & non voice audits & sharing good practices & required feedback for skill improvement\. Keeping every employee up to date with detailed information\. Preparing schedule as per forecast & associate requirement, resulting balance in workplace\. Monthly stacks data & other points discussion with associates\.

Specialist at Concentrix Daksh India PVT LTD, 2017 \- 2019 · 2 yrs, Analysis by auditing the Chat/Email/ Ticket\. Weekly DSAT data Audits\. Floor support and Real Time monitoring\.

Senior at Concentrix Daksh India PVT LTD, 2013 \- 2019 · 6 yrs, Experience in Credit Cards\. Floor Support\.

## Education

12th, Cornell University

10th, Jawahar Navodaya Vidyalaya

[View the original profile](https://tal.club/meet/kiran-devi)

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