Kiran Devi profile photo 1 on Tal

Kiran Devi

operations leadership / plant operations / supply chain / logistics / procurement / manufacturing / executive search / business development

New York City Metropolitan Area

4+ years of work experience

TaskUs India PVTLTD
- NowPresent

Mentoring & Coaching: Provide coaching, training and mentoring where required. Team building: encouraging and motivating team. Monitoring team shrinkage. Problem Solving. Guiding team towards an objective or goal. Team briefing & share updated related to the process. Monitor team performance & share the team progress. Lead and motivate team members. AHT audits, FCR audits, DSAT audits. Handle escalation cases. One o one sessions.
Alorica India PVT LTD
- NowPresent

Planning and setting goals for team. Conducting performance evaluation of employees. Auditing chats and doing ACPT. Monitoring team performance to ensure scores are met.
TaskUs
Sep 20223 yrs 9 mosPresent

Chandigarh, India

Concentrix Daksh India PVT LTD
20193 yrs2022

Worked in Voice & Non-Voice process with a team of 15-20 associates. Taking escalation calls wherein customer wants to speak with next point of contact for better resolution. Conducting daily voice & non voice audits & sharing good practices & required feedback for skill improvement. Keeping every employee up to date with detailed information. Preparing schedule as per forecast & associate requirement, resulting balance in workplace. Monthly stacks data & other points discussion with associates.
Concentrix Daksh India PVT LTD
20172 yrs2019

Analysis by auditing the Chat/Email/ Ticket. Weekly DSAT data Audits. Floor support and Real Time monitoring.
Concentrix Daksh India PVT LTD
20136 yrs2019

Experience in Credit Cards. Floor Support.

Education

Cornell University

12th

Cornell University

20132013
Jawahar Navodaya Vidyalaya

10th

Jawahar Navodaya Vidyalaya

20112011

Join Kiran and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Kiran Devi on Tal

Headline

operations leadership / plant operations / supply chain / logistics / procurement / manufacturing / executive search / business development

Location

New York City Metropolitan Area

Work experience

Team Lead at TaskUs India PVTLTD, Mentoring & Coaching: Provide coaching, training and mentoring where required. Team building: encouraging and motivating team. Monitoring team shrinkage. Problem Solving. Guiding team towards an objective or goal. Team briefing & share updated related to the process. Monitor team performance & share the team progress. Lead and motivate team members. AHT audits, FCR audits, DSAT audits. Handle escalation cases. One o one sessions.

Manager at Alorica India PVT LTD, Planning and setting goals for team. Conducting performance evaluation of employees. Auditing chats and doing ACPT. Monitoring team performance to ensure scores are met.

Team Lead at TaskUs, Sep 2022 - Present · 3 yrs 9 mos, Chandigarh, India

LeadOperations at Concentrix Daksh India PVT LTD, 2019 - 2022 · 3 yrs, Worked in Voice & Non-Voice process with a team of 15-20 associates. Taking escalation calls wherein customer wants to speak with next point of contact for better resolution. Conducting daily voice & non voice audits & sharing good practices & required feedback for skill improvement. Keeping every employee up to date with detailed information. Preparing schedule as per forecast & associate requirement, resulting balance in workplace. Monthly stacks data & other points discussion with associates.

Specialist at Concentrix Daksh India PVT LTD, 2017 - 2019 · 2 yrs, Analysis by auditing the Chat/Email/ Ticket. Weekly DSAT data Audits. Floor support and Real Time monitoring.

Senior at Concentrix Daksh India PVT LTD, 2013 - 2019 · 6 yrs, Experience in Credit Cards. Floor Support.

Education

12th, Cornell University

10th, Jawahar Navodaya Vidyalaya