Kiran C
Senior Technical Career Specialist
Bengaluru
6+ years of work experience
Oct 20242 yrsPresent
Bengaluru
Jan 20249 mosSep 2024
Bengaluru
Dec 20212 yrs 1 moDec 2023
Bengaluru, Karnataka, India
Process Building and Team Creation:
Initiated and built processes from scratch, creating a team with a fresh set of Standard Operating Procedures (SOP).
The emphasis was on establishing efficient workflows and fostering a team culture aligned with the dynamic ethos of the organization.
Technical Issue Resolution and Customer Escalations:
Addressed technical issues and escalations raised from Byju’s Tuition Centers by customers.
Required a multifaceted approach, combining technical expertise with effective communication and problem-solving skills.
Acted as a liaison between customers and the technical aspects of operations to ensure prompt issue resolution and customer satisfaction.
Team Leadership:
Managed a team of 10 or more members as a team lead.
The role necessitated not only technical acumen but also effective leadership and managerial skills.
Focused on fostering a collaborative and supportive team environment, empowering each member and ensuring motivation.
Student Mentorship and Comprehensive Resolutions:
Mentored students and provided end-to-end resolutions.
Required a holistic understanding of student challenges and the ability to navigate complex scenarios involving different departments.
Connected with various departments to facilitate seamless resolutions, ensuring students received comprehensive support.
Consistent Training and Team Management:
Took on the responsibility of consistently training new team members.
Conducted regular training sessions, leading and managing the team on an ongoing basis.
Ensured each team member was equipped with the necessary skills and knowledge for effective contribution.
Nov 20201 yr 2 mosDec 2021
Bengaluru, Karnataka, India
In my role as an Associate in the Central Audit Team, I undertook a series of responsibilities aimed at ensuring the integrity of the sales process and reducing the occurrence of fraudulent activities. The multifaceted nature of my role is outlined in the following key points:
Post Sales Review for Positive Sales and Fraud Reduction:
Conducted thorough post-sales reviews to evaluate the success and positivity of sales outcomes.
The focus was on identifying areas for improvement and implementing strategies to enhance positive sales results.
Simultaneously, efforts were directed towards reducing the incidence of fraud in the sales process.
Post Sales Auditing:
Led post-sales auditing efforts covering various elements critical to the sales process:
Calls auditing
Fake sales detection
Incentive audit
Orders audit
Video call audit
Sales conflict resolution
Utilization of Google Sheets and Formula Application:
Leveraged Google Sheets as a key tool for the auditing process, demonstrating proficiency in utilizing technology platforms.
Applied different formulas within Google Sheets to enhance the efficiency of the auditing process.
The focus on reducing Average Handling Time (AHT) through technological solutions showcased adaptability and innovation in the workflow.
L2 Checking for Fake Sales and Sales Conflict:
Took on the responsibility of conducting L2 checking for fake sales and sales conflicts across the entire team.
Ensured a thorough examination of sales transactions to maintain the highest standards of accuracy and authenticity.
Training of New Joiners:
Played a pivotal role in the onboarding process for new team members, emphasizing the significance of the sales process and SOP.
Ensured that new joiners were well-versed in the intricacies of the auditing process, contributing to a smooth integration into the team.
The focus on training highlighted a commitment to knowledge transfer and the continuous improvement of the team.
Jun 20204 mosSep 2020
Kochi, Kerala, India
Jun 20198 mosJan 2020
Kollam
In my role as a Business Development Associate, I excelled in various facets, contributing significantly to the success of the team:
Top Performer Recognition:
Consistently achieved the prestigious title of Top Performer, reflecting a track record of exceptional performance.
Specifically recognized for adeptly handling High-Risk Customers, demonstrating a capacity to navigate challenging sales scenarios.
Appointment Booking and Persuasion:
Played a pivotal role in the customer engagement process by personally booking appointments.
Demonstrated persuasive skills in influencing customers to choose and invest in Byju’s products.
Successfully met and exceeded set targets, showcasing a commitment to achieving organizational goals.
Registration and Order Processing:
Managed the end-to-end process of student registration.
Executed precise and efficient order processing, ensuring accuracy in recording and processing educational details.
Utilized Customer Relationship Management (CRM) tools, specifically Leadsquared and Order Hive, to facilitate seamless and organized operations.
Adept in Leadsquared:
Exhibited a high level of proficiency in working with Leadsquared, a critical tool for sales and customer relationship management.
Leveraged Leadsquared to optimize processes, contributing to increased efficiency and effectiveness in managing customer interactions.
Direct Sales Account Management:
Demonstrated adeptness in the strategic management of direct sales accounts.
Implemented effective approaches to enhance the sales process, ensuring a positive experience for customers.
Contributed to the development and maintenance of robust customer relationships, fostering loyalty and repeat business.
Kiran’s AI Stack
Education
Bachelor of Technology, Electronics and Communication Engineering
NEHRU COLLEGE OF ENGINEERING AND RESEARCH CENTRE, PAMBADY
20144 yrs2018
Higher Secondary Education, Kerala State Board Syllabus
Little Flower English Higher Secondary School, Nilambur
20122 yrs2014
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