---
title: "Kiran Anand - Operations - UAE Last Mile in Dubai | Tal"
description: "Meet Kiran Anand, Last-Mile Leader | Q-Commerce & GCC Supply Chain | noon · Zepto · Swiggy · Dunzo based in Dubai. AI stack includes claude code, claude, and codex."
image: "https://tal.club/meet/kiran-anand/share-image"
---

# Kiran Anand on Tal

## Headline

Last\-Mile Leader \| Q\-Commerce & GCC Supply Chain \| noon · Zepto · Swiggy · Dunzo

## About

I build and scale last\-mile supply and operations for high\-growth consumer and Q\-commerce businesses\. With 10\+ years of experience across Q\-Commerce, Logistics, FMCG, Product Management, and Platform Operations, I’ve led supply, procurement, and delivery ecosystems at Zepto, Swiggy, Dunzo, Ola, Delhivery, and early\-stage startups\. My work sits at the intersection of cost, scale, and reliability\. What I do best: • Scale last\-mile supply across cities and regions • Improve unit economics while consistently meeting customer SLAs • Build high\-retention delivery fleets and operations teams • Design and implement hiring, onboarding, and incentive engines at scale • Own P&L, productivity, cost control, and service reliability metrics Highlights: • Launched 150\+ stores in 6 months across South India • Achieved 85%\+ fleet utilisation through operational redesign • Reduced Cost Per Order by ₹15 without impacting SLAs • Doubled delivery partner retention through targeted engagement programs • Led and developed teams of 120\+ members across multiple states I enjoy solving complex, real\-world operations problems — where people, process, and economics come together at scale\. 📍 Experience across India \| Open to India & GCC leadership roles

## Location

Dubai

## AI stack

claude code

claude

codex

deepmind

grok

kimi

## Work experience

Operations \- UAE Last Mile at noon, Dec 2025 \- Present · 10 mos, Dubai, United Arab Emirates, Leading UAE last\-mile logistics for noon, the GCC's largest home\-grown e\-commerce platform, with full ownership of fleet operations, supply planning, and delivery partner management across 50 dark store hubs\. • Fleet scale: Command a daily active fleet of 2,100\+ Delivery Associates, maintaining 100% network coverage across assigned UAE regions • Order volume: Orchestrate 50,000\+ orders per day \(peaking at 70,000\+ during campaigns and peak events\), sustaining a run\-rate of \~1\.5 million orders per month • Efficiency: Achieved an industry\-leading UTR of 22\.0 orders per rider through zone density optimisation and batching logic — maximising fleet ROI • Speed benchmarks: Reduced average Picking Time to \~123 seconds and Handover Time to \~152 seconds, hitting world\-class operational benchmarks • Forecasting: Built demand planning capability to 96% accuracy with <5% variance, significantly reducing idle fleet and overstaffing costs • Reliability: Sustained \~80% On\-Time Delivery during peak surges using real\-time Delta Analysis and zone\-level rapid interventions

Senior Manager\-II Last\-Mile Supply Head at Zepto, Oct 2024 \- Nov 2025 · 1 yr 2 mos, Led last\-mile supply and hiring strategy across Karnataka, Tamil Nadu, and Kerala Scaled hiring capacity by 80% YoY while maintaining serviceability and SLAs Managed 120\+ team members across regional ops, onboarding, and supply programs Launched 150\+ stores in under 6 months, supporting rapid network expansion Designed centralized onboarding and region\-based tele\-calling models Improved fleet utilization to 85%\+ through OPH, EPH, and attrition analysis Reduced Cost Per Order \(CPO\) by ₹15 while sustaining customer experience metrics Built weekly capacity and hiring plans using OPD projections and churn trends

Senior Manager\-I at Zepto, Jan 2024 \- Oct 2024 · 10 mos

Senior Manager at Delhivery, Jul 2023 \- Jan 2024 · 7 mos, Bengaluru, Karnataka, India, Led strategy and capacity expansion for metro centers \(T1–T4\) across Karnataka Reduced regional delivery costs via vendor negotiations and dynamic pricing Increased Average Vehicle Turnaround \(AVTD\) from 70% → 90% in Bangalore & ROK Maintained consistent 90% AVTD across other regions through workforce planning Spearheaded rider recruitment, migration, and retention initiatives Owned end\-to\-end operations for Karnataka region

PM Fellow at NextLeap, Jun 2023 \- Oct 2023 · 5 mos, Bengaluru, Karnataka, India

Operations Manager at Swiggy, Aug 2021 \- Jun 2023 · 1 yr 11 mos, Bengaluru, KA, India, Managed supply operations for Swiggy's delivery partner ecosystem in Bengaluru, owning cost efficiency, fleet retention, and partner experience across the platform\. • Cost reduction: Cut Cost Per Order from ₹120 to ₹62 — a 48% reduction — through operational redesign and efficiency programs • Reliability: Improved order reliability from 70% to 85% through DE engagement and first\-order/tenth\-order quality programs • Retention: Achieved 2× improvement in delivery partner retention through targeted loyalty, engagement, and pain\-point resolution initiatives • Lead conversion: Increased agency/campaign lead conversion from 10% to 25% through improved onboarding and follow\-up processes • Fleet capacity: Scaled bulk hiring capacity by 30%\+ across Mangalore, Manipal, and Bengaluru • Team: Led a 35\-member operations team across supply, partner management, and fleet planning

## Education

GT Institute of Management Studies, Bachelor of Computer Applications, bangalore university

Senior / Higher Secondary, Sri Jagadguru Renukacharya College Of Law

[View the original profile](https://tal.club/meet/kiran-anand)

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