Headline

Last-Mile Leader | Q-Commerce & GCC Supply Chain | noon · Zepto · Swiggy · Dunzo

About

I build and scale last-mile supply and operations for high-growth consumer and Q-commerce businesses. With 10+ years of experience across Q-Commerce, Logistics, FMCG, Product Management, and Platform Operations, I’ve led supply, procurement, and delivery ecosystems at Zepto, Swiggy, Dunzo, Ola, Delhivery, and early-stage startups. My work sits at the intersection of cost, scale, and reliability. What I do best: • Scale last-mile supply across cities and regions • Improve unit economics while consistently meeting customer SLAs • Build high-retention delivery fleets and operations teams • Design and implement hiring, onboarding, and incentive engines at scale • Own P&L, productivity, cost control, and service reliability metrics Highlights: • Launched 150+ stores in 6 months across South India • Achieved 85%+ fleet utilisation through operational redesign • Reduced Cost Per Order by ₹15 without impacting SLAs • Doubled delivery partner retention through targeted engagement programs • Led and developed teams of 120+ members across multiple states I enjoy solving complex, real-world operations problems — where people, process, and economics come together at scale. 📍 Experience across India | Open to India & GCC leadership roles

Location

Dubai

AI stack

claude code

claude

codex

deepmind

grok

kimi

Work experience

Operations - UAE Last Mile at noon, Dec 2025 - Present · 10 mos, Dubai, United Arab Emirates, Leading UAE last-mile logistics for noon, the GCC's largest home-grown e-commerce platform, with full ownership of fleet operations, supply planning, and delivery partner management across 50 dark store hubs. • Fleet scale: Command a daily active fleet of 2,100+ Delivery Associates, maintaining 100% network coverage across assigned UAE regions • Order volume: Orchestrate 50,000+ orders per day (peaking at 70,000+ during campaigns and peak events), sustaining a run-rate of ~1.5 million orders per month • Efficiency: Achieved an industry-leading UTR of 22.0 orders per rider through zone density optimisation and batching logic — maximising fleet ROI • Speed benchmarks: Reduced average Picking Time to ~123 seconds and Handover Time to ~152 seconds, hitting world-class operational benchmarks • Forecasting: Built demand planning capability to 96% accuracy with <5% variance, significantly reducing idle fleet and overstaffing costs • Reliability: Sustained ~80% On-Time Delivery during peak surges using real-time Delta Analysis and zone-level rapid interventions

Senior Manager-II Last-Mile Supply Head at Zepto, Oct 2024 - Nov 2025 · 1 yr 2 mos, Led last-mile supply and hiring strategy across Karnataka, Tamil Nadu, and Kerala Scaled hiring capacity by 80% YoY while maintaining serviceability and SLAs Managed 120+ team members across regional ops, onboarding, and supply programs Launched 150+ stores in under 6 months, supporting rapid network expansion Designed centralized onboarding and region-based tele-calling models Improved fleet utilization to 85%+ through OPH, EPH, and attrition analysis Reduced Cost Per Order (CPO) by ₹15 while sustaining customer experience metrics Built weekly capacity and hiring plans using OPD projections and churn trends

Senior Manager-I at Zepto, Jan 2024 - Oct 2024 · 10 mos

Senior Manager at Delhivery, Jul 2023 - Jan 2024 · 7 mos, Bengaluru, Karnataka, India, Led strategy and capacity expansion for metro centers (T1–T4) across Karnataka Reduced regional delivery costs via vendor negotiations and dynamic pricing Increased Average Vehicle Turnaround (AVTD) from 70% → 90% in Bangalore & ROK Maintained consistent 90% AVTD across other regions through workforce planning Spearheaded rider recruitment, migration, and retention initiatives Owned end-to-end operations for Karnataka region

PM Fellow at NextLeap, Jun 2023 - Oct 2023 · 5 mos, Bengaluru, Karnataka, India

Operations Manager at Swiggy, Aug 2021 - Jun 2023 · 1 yr 11 mos, Bengaluru, KA, India, Managed supply operations for Swiggy's delivery partner ecosystem in Bengaluru, owning cost efficiency, fleet retention, and partner experience across the platform. • Cost reduction: Cut Cost Per Order from ₹120 to ₹62 — a 48% reduction — through operational redesign and efficiency programs • Reliability: Improved order reliability from 70% to 85% through DE engagement and first-order/tenth-order quality programs • Retention: Achieved 2× improvement in delivery partner retention through targeted loyalty, engagement, and pain-point resolution initiatives • Lead conversion: Increased agency/campaign lead conversion from 10% to 25% through improved onboarding and follow-up processes • Fleet capacity: Scaled bulk hiring capacity by 30%+ across Mangalore, Manipal, and Bengaluru • Team: Led a 35-member operations team across supply, partner management, and fleet planning

Education

GT Institute of Management Studies, Bachelor of Computer Applications, bangalore university

Senior / Higher Secondary, Sri Jagadguru Renukacharya College Of Law