Kiran Patil profile photo 1 on Tal

Kiran Patil

IT Service Delivery Engineer Incident Management | IT Operations | Service Desk | Microsoft 365 | SLA Management

Mumbai

4+ years of work experience

Beiersdorf
Feb 20251 yr 4 mosMay 2026

Navi Mumbai, Maharashtra, India

• Led end-to-end IT operations, including infrastructure deployment for new office locations, IT asset lifecycle management, vendor engagement, and contract administration. • Provided dedicated IT support for R&D environments, ensuring seamless operation of specialized laboratory equipment, business-critical applications, and SAP-based material management processes. • Managed enterprise network and communication infrastructure, including SD-WAN connectivity, switching, file services, cloud telephony solutions, and PBX systems. • Administered workplace technology and security systems, including access control management, user provisioning, and meeting room collaboration technologies. • Delivered IT service management excellence through incident resolution, request fulfillment, compliance adherence, and collaboration with global IT teams on enterprise-wide initiatives. • Facilitated technology adoption and user enablement by conducting onboarding sessions, IT awareness programs, and training on Microsoft Copilot, Teams, and other productivity tools. • Supported digital transformation initiatives by driving process improvements, enhancing user experience, and ensuring reliable IT service delivery across business functions.
Inspirisys Solutions Limited (a CAC Holdings Group Company)
Mar 20232 yrsFeb 2025

Mumbai, Maharashtra, India

Providing technical assistance and support to customers or clients experiencing issues with products or services. This may involve troubleshooting problems, answering questions, and offering guidance via phone, email, chat, or in-person interactions. Diagnosing and resolving technical issues efficiently and effectively. This requires a deep understanding of the product or service, as well as problem-solving skills to identify root causes and implement solutions.
Wipro
Apr 20221 yrMar 2023

Mumbai, Maharashtra, India

So many things I Learned with the Origination. all about the company best experience

Education

University of Mumbai

BSC computer science, computer science

University of Mumbai

20173 yrs2020

BSC, Computer Science

N. G. acharya and D. K. marathe college of Arts , science and commerce

20173 yrs2020

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Headline

IT Service Delivery Engineer Incident Management | IT Operations | Service Desk | Microsoft 365 | SLA Management

About

Focused Senior IT engineer with 4 year of experience, skilled in handling end to end IT operations, infrastructure rollouts, Vendor management, User Support across multiple locations.

Location

Mumbai

Work experience

Information Technology Support Specialist at Beiersdorf, Feb 2025 - May 2026 · 1 yr 4 mos, Navi Mumbai, Maharashtra, India, • Led end-to-end IT operations, including infrastructure deployment for new office locations, IT asset lifecycle management, vendor engagement, and contract administration. • Provided dedicated IT support for R&D environments, ensuring seamless operation of specialized laboratory equipment, business-critical applications, and SAP-based material management processes. • Managed enterprise network and communication infrastructure, including SD-WAN connectivity, switching, file services, cloud telephony solutions, and PBX systems. • Administered workplace technology and security systems, including access control management, user provisioning, and meeting room collaboration technologies. • Delivered IT service management excellence through incident resolution, request fulfillment, compliance adherence, and collaboration with global IT teams on enterprise-wide initiatives. • Facilitated technology adoption and user enablement by conducting onboarding sessions, IT awareness programs, and training on Microsoft Copilot, Teams, and other productivity tools. • Supported digital transformation initiatives by driving process improvements, enhancing user experience, and ensuring reliable IT service delivery across business functions.

Senior Technical Support Engineer at Inspirisys Solutions Limited (a CAC Holdings Group Company), Mar 2023 - Feb 2025 · 2 yrs, Mumbai, Maharashtra, India, Providing technical assistance and support to customers or clients experiencing issues with products or services. This may involve troubleshooting problems, answering questions, and offering guidance via phone, email, chat, or in-person interactions. Diagnosing and resolving technical issues efficiently and effectively. This requires a deep understanding of the product or service, as well as problem-solving skills to identify root causes and implement solutions.

Desktop Support Engineer at Wipro, Apr 2022 - Mar 2023 · 1 yr, Mumbai, Maharashtra, India, So many things I Learned with the Origination. all about the company best experience

Education

BSC computer science, computer science, University of Mumbai

BSC, Computer Science, N. G. acharya and D. K. marathe college of Arts , science and commerce

Kiran Patil - Information Technology Support Specialist in Mumbai | Tal