Headline

Strategist, Designer, & Creative Futurist

About

My mission is to steer tech & business innovation toward broader human value. As a strategist, designer, and storyteller, I find patterns in chaos, envision possible futures, and map new paths out of current challenges. This is how I’ve created new businesses & experiences for companies of all sizes — including a new healthcare business for Steelcase, a digital banking platform for JPMorgan Chase, go-to-market strategy for FedEx’s new supply chain monitoring tech, new beverage lines for PepsiCo, brain surgery products for Medtronic, and a complex care model for the Children’s Hospital at Stanford. I have taught design-driven org transformation at Stanford University and at UC Berkeley’s Haas School of Business. I speak, write, and create visual stories about human-centered systems innovation.

Location

San Francisco Bay Area

Work experience

Managing Director - Head of Design Strategy at TIAA, 2023 - 2025 · 2 yrs, New York, United States

Head of Experience Design & Strategy at Bakkt, 2021 - 2023 · 2 yrs, San Francisco Bay Area, Led Bakkt's Experience Design Vision & Innovation Strategy (B2B & B2C), working closely with the C-suite & Partner companies across fintech verticals.

Founder & Principal -- Innovation Strategy Consulting at Rhizome Labs, 2018 - 2021 · 3 yrs, San Francisco Bay Area, Strategic Design & Innovation Advisory for startups, not-for-profits, and large corporations. Build world-class innovation capabilities, raise the ROI of your investments in design thinking, & transform your business through methodological rigor in the analytical + creative toolkit of design-driven innovation.

Product Innovation, Internal Ventures at JPMorgan Chase & Co., 2016 - 2018 · 2 yrs, San Francisco, Led C-level initiatives to create & develop new digital products, services, and customer experiences across JPMorgan Chase's portfolio of financial services - retail banking, digital payments, credit cards, lending & investments.

Head of Design Strategy, Digital Customer Experience at JPMorgan Chase & Co., 2014 - 2016 · 2 yrs, San Francisco Bay Area

Head of Healthcare Practice; Director, Strategy + Innovation at Jump Associates, 2009 - 2014 · 5 yrs, San Francisco Bay Area, Planned and led strategic multi-year engagements with companies such as FedEx, PepsiCo, Stanford Hospital, Kaiser, & Panasonic to design new products; develop new market opportunity spaces & product categories; clarify portfolio & brand strategy; create, test & operationalize new service models; and commercialize new technology platforms globally.

Education

Masters in Design, Strategic Design Planning, Illinois Institute of Technology

B.Arch, Architecture, Birla Institute of Technology, Mesra