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Khushi Sharma

Business Operations & Analytics @ FICO | Revenue / GTM Analytics | Tableau | SQL | Snowflake | ARR • Churn • Pipeline Analytics | Executive Reporting | SaaS Analytics

Bengaluru

3+ years of work experience

FICO
Dec 20258 mosPresent

Bengaluru, Karnataka, India · Hybrid

• Global Event Analytics: Led end-to-end analytics for the company’s largest global pipeline generation event, consolidating raw registration data across regions, sales teams, and account owners into a unified Snowflake-backed reporting layer, delivering leadership visibility into revenue progress and regional participation at scale. • Automated Performance Dashboards: Engineered Tableau dashboards with weekly automated refresh cycles to track KAM performance and incentive-linked registration targets, eliminating manual status updates across regional teams. • QBR & Pipeline Infrastructure: Designed scalable Tableau QBR templates for NORAM, EMEA, AP and LAC regional sales teams and architected a cross-regional pipeline reconciliation framework aligning sales estimates to product motion allocation targets, enabling real-time visibility and strategic forecasting for regional leadership. • Funnel Conversion Intelligence: Build and Scale a marketing engagement and funnel conversion dashboard in Tableau to quantify prospect engagement patterns and measure lead progression effectiveness across the sales funnel.
FICO
Jun 20241 yr 6 mosNov 2025

Bengaluru, Karnataka, India · Hybrid

• Leadership Reporting: Developed a Tableau Cloud self-service reporting framework for senior leadership, cutting ad-hoc report requests by 45% and delivering real-time KPI visibility across all software teams. • Cost & Vendor Optimization: Insourced a LinkedIn analytics dashboard fully in Tableau, eliminating 100% of third-party vendor dependency and recovering recurring annual licensing costs with improved data control. • Marketing & Executive Analytics: Centralized multi-channel campaign data in Snowflake via automated ETL pipelines, enabling real-time ROI tracking for the Digital Marketing team; delivered FY pipeline analyses to C-suite that directly influenced market entry and fiscal planning decisions.
FICO
Jul 202311 mosMay 2024

Bengaluru, Karnataka, India · Hybrid

• Executive Reporting & Competitive Intelligence: Engineered a Tableau dashboard surfacing ARR, revenue, and churn metrics across 900+ accounts; separately designed a Competitive Intelligence Dashboard tracking sales trends across products and accounts to mitigate competitive risks. • Reporting Automation: Migrated legacy Excel workflows to Tableau, cutting reporting effort by 60%+. • CX Analytics: Built Tableau dashboards analysing NPS, CSAT, and customer feedback across 900+ accounts with custom scoring logic, uncovering post-support experience gaps and driving a 7-point NPS increase and 9% CSAT improvement.

Education

Chitkara University

Bachelor of Engineering, Computer Science

Chitkara University

20194 yrs2023

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Headline

Business Operations & Analytics @ FICO | Revenue / GTM Analytics | Tableau | SQL | Snowflake | ARR • Churn • Pipeline Analytics | Executive Reporting | SaaS Analytics

About

Business Operations & Analytics professional with 4+ years at FICO driving revenue, sales, marketing, and customer intelligence across global SaaS operations. Core expertise: ✔ Revenue Analytics (ARR, ACV, Churn, Pipeline) ✔ GTM, Sales & Marketing Analytics ✔ Executive KPI Reporting & Dashboarding ✔ Forecasting & Strategic Planning Analytics ✔ Business Intelligence & Reporting Automation Key impact: • Reduced ad-hoc leadership reporting by 45% • Eliminated 100% vendor dependency • Reduced manual reporting effort by 60%+ • Improved CX outcomes by 7-point NPS + 9% CSAT Tech Stack: Tableau | SQL | Snowflake | Salesforce | Power BI | ETL | Excel VBA

Location

Bengaluru

Work experience

Business Analyst II at FICO, Dec 2025 - Present · 8 mos, Bengaluru, Karnataka, India · Hybrid, • Global Event Analytics: Led end-to-end analytics for the company’s largest global pipeline generation event, consolidating raw registration data across regions, sales teams, and account owners into a unified Snowflake-backed reporting layer, delivering leadership visibility into revenue progress and regional participation at scale. • Automated Performance Dashboards: Engineered Tableau dashboards with weekly automated refresh cycles to track KAM performance and incentive-linked registration targets, eliminating manual status updates across regional teams. • QBR & Pipeline Infrastructure: Designed scalable Tableau QBR templates for NORAM, EMEA, AP and LAC regional sales teams and architected a cross-regional pipeline reconciliation framework aligning sales estimates to product motion allocation targets, enabling real-time visibility and strategic forecasting for regional leadership. • Funnel Conversion Intelligence: Build and Scale a marketing engagement and funnel conversion dashboard in Tableau to quantify prospect engagement patterns and measure lead progression effectiveness across the sales funnel.

Business Analyst I at FICO, Jun 2024 - Nov 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India · Hybrid, • Leadership Reporting: Developed a Tableau Cloud self-service reporting framework for senior leadership, cutting ad-hoc report requests by 45% and delivering real-time KPI visibility across all software teams. • Cost & Vendor Optimization: Insourced a LinkedIn analytics dashboard fully in Tableau, eliminating 100% of third-party vendor dependency and recovering recurring annual licensing costs with improved data control. • Marketing & Executive Analytics: Centralized multi-channel campaign data in Snowflake via automated ETL pipelines, enabling real-time ROI tracking for the Digital Marketing team; delivered FY pipeline analyses to C-suite that directly influenced market entry and fiscal planning decisions.

Business Operations Specialist at FICO, Jul 2023 - May 2024 · 11 mos, Bengaluru, Karnataka, India · Hybrid, • Executive Reporting & Competitive Intelligence: Engineered a Tableau dashboard surfacing ARR, revenue, and churn metrics across 900+ accounts; separately designed a Competitive Intelligence Dashboard tracking sales trends across products and accounts to mitigate competitive risks. • Reporting Automation: Migrated legacy Excel workflows to Tableau, cutting reporting effort by 60%+. • CX Analytics: Built Tableau dashboards analysing NPS, CSAT, and customer feedback across 900+ accounts with custom scoring logic, uncovering post-support experience gaps and driving a 7-point NPS increase and 9% CSAT improvement.

Education

Bachelor of Engineering, Computer Science, Chitkara University