Headline

--Customer Support Associate | Process Excellence | MS Excel | Data Management | Seeking Operations, MIS & Analyst Roles

Location

Greater Delhi Area

Work experience

Customer Support Associate at Tech Mahindra, Dec 2025 - Present · 7 mos

Customer Support Associate at Tech Mahindra, Dec 2025 - Present · 7 mos, Delhi, India, Managed customer queries and provided timely resolutions while maintaining service quality standards. • Followed process guidelines and ensured accurate handling of customer accounts and requests. • Maintained high attention to detail while documenting cases and updating records. • Worked with internal teams to resolve escalations and ensure customer satisfaction. • Achieved productivity and quality targets in a fast-paced environment. • Utilized MS Excel and internal tools for data management, tracking, and reporting activities.

Account Executive at Mynd Integrated Solutions Pvt. Ltd., Jan 2025 - Present · 1 yr 6 mos, Noida, Uttar Pradesh, India, Projects: Starbucks (Accounts Payable & Receivable) | Bellona Key Responsibilities & Achievements: Processed and validated invoices and vendor payments in Yardi software within tight deadlines. Handled data uploads and entries in SAP, ensuring proper coding and documentation for financial records. Supported the month-end closing process by verifying entries and preparing summary reports. Tools & Skills: Yardi | SAP | Excel | Email Management | Invoice Processing | Communication | Time Management

Education

Bachelor of Commerce, Economics, Delhi University