Headline

Business Analyst | WhatsApp Automation | Banking Domain | LOS | LMS | MBA in Finance

About

I’m a Business Analyst with hands-on experience in gathering and analyzing requirements, creating BRD/FRD/SRS documents, and working closely with teams to turn ideas into real solutions. Currently working in the NBFC Firm, I collaborate with stakeholders, developers, and QA teams to make sure projects run smoothly—from planning to delivery. I enjoy breaking down complex business needs into clear, actionable steps. I’ve worked in Agile environments, managed sprints using JIRA, and supported UAT and testing to ensure everything works as expected. I also use tools like Power BI to create dashboards that help track performance and drive better decisions. What drives me is solving problems, improving processes, and helping teams deliver value faster and smarter.

Location

Dera Bassi

Work experience

Business Analyst at Makunai Global, Jul 2025 - Present · 1 yr, Noida, •Coordinated and managed end-to-end activities related to Meta Tech Provider permissions, including Embedded Sign-Up Flow setup, compliance, and approval processes. •Led a team to transform the organization from a Tech Provider to an officially listed Meta Tech Partner, driving end-to-end product readiness, compliance alignment, and successful platform onboarding. •Led product requirement discussions with stakeholders, translating business needs into detailed BRDs and FRDs aligned with product objectives. •Owned backlog grooming, sprint planning, and execution using JIRA, improving team productivity by 20% through structured Agile practices. •Collaborated with cross-functional teams to define and prioritize features based on business impact and user requirements. •Managed end-to-end lifecycle of WhatsApp Business API (WABA) integrations, including requirement gathering, implementation, testing, and client onboarding. •Developed and maintained comprehensive product and integration documentation, enhancing clarity for internal teams and supporting compliance audits. •Acted as a key liaison between business stakeholders, clients, and technical teams to ensure seamless delivery and alignment with product goals. •Exposure to API integrations and tools such as Postman. •Familiarity with Agile/Scrum methodologies and product lifecycle management. •Strong stakeholder management, data analysis, and problem-solving skills.

Assistant Manager at Fusion Finance Ltd, Oct 2024 - Jul 2025 · 10 mos

Executive Trainee at Fusion Finance Ltd, Mar 2024 - Sep 2024 · 7 mos

Education

Master of Business Administration - MBA, Finance, Chitkara University

Bachelor of Business Administration - BBA, Panjab University, Chandigarh