Headline

Power BI Developer | Data Analyst | Chatbot Developer | AI & Automation Specialist | Power BI • DAX • SQL • NLP • Kore.ai

About

Results-driven Power BI Developer, Chatbot Developer, and Data Analyst with 5+ years of experience in business intelligence, AI automation, dashboard development, chatbot engineering, SQL optimization, and enterprise production support. Skilled in Power BI, DAX, SQL, JavaScript, REST API integration, Hive, and Kore.ai XO Platform. Currently working at Genpact Headstrong Capital Markets, where I develop enterprise chatbot solutions and interactive Power BI dashboards for operational analytics and KPI monitoring. Experienced in NLP intent/entity modeling, conversational AI workflows, ETL-based reporting automation, and backend reporting systems. Key Expertise: • Power BI Dashboard Development • Data Visualization & KPI Reporting • DAX, Power Query & ETL Processes • SQL & Hive Query Optimization • Chatbot Development (Kore.ai XO Platform) • REST API Integration • NLP & Conversational AI • AI Tools & Automation • Reporting Automation & Analytics Achievements: • Built 5+ interactive Power BI dashboards for chatbot analytics and operational monitoring. • Improved chatbot NLP accuracy through intent optimization and entity mapping. • Optimized Hive SQL queries on large financial datasets, reducing query execution time by ~30%. • Automated reporting workflows, reducing manual reporting effort by ~40%. I’m passionate about leveraging AI, analytics, and automation technologies to solve business problems and improve operational efficiency.

Location

Greater Delhi Area

AI stack

aistudio

cursor

langchain

openai

Work experience

Senior Consultant at Genpact Headstrong Capital Markets, Sep 2024 - Present · 1 yr 9 mos, Noida, Uttar Pradesh, India, Designed and developed enterprise chatbot solutions on the Kore.ai XO platform serving 1,000+ users across pharma operations. • Developed and customized chatbot workflows using JavaScript and Kore.ai XO Platform, FAQ handling and reducing manual support effort by approximately 35%. • Integrated REST APIs for dynamic backend communication, enabling real-time data retrieval and live system responses. • Improved chatbot intent recognition accuracy through structured NLP training — including intent creation,entity mapping, and utterance optimization. • Monitored chatbot performance metrics and KPIs via Power BI dashboards; proactively identified and resolved degradation issues. • Built 5+ interactive Power BI dashboards and KPI reports to monitor chatbot performance, response accuracy, operational metrics, and user engagement. • Automated reporting workflows through Power BI and ETL-based data integration, reducing manual reporting effort by 40%. • Collaborated cross-functionally with QA, DevOps, and business stakeholders for smooth deployment cycles and feature enhancements. • Integrated AI tools and conversational AI techniques to optimize chatbot workflows, automate responses, improve NLP accuracy, and enhance operational efficiency.

Consultant at Genpact Headstrong Capital Markets, Mar 2021 - Sep 2024 · 3 yrs 7 mos, Noida, Uttar Pradesh, India

Customer Service Representative at Teleperformance, Oct 2018 - Feb 2020 · 1 yr 5 mos, Gurugram, Haryana, India, I was working in a uber process in which we resolve the concern of the customer through mails and give refund to the customer.

Fraud Analyst at Quattris Global Ltd., Jul 2017 - Aug 2018 · 1 yr 2 mos, Gurugram, Haryana, India, To minimize fraud loss by track and monitor the bank’s transactions and activity that comes through the customers’ accounts. The primary responsibility of a fraud analyst is to determine any potential fraud action or leery activity that may be carried out in the account of a customer with the help of software and tools designed by the organization

Education

Post Graduate Diploma, DAC, Centre for Development of Advanced Computing (C-DAC)

Bachelor of Technology - BTech, Computer Engineering, Dev Bhoomi Group of Institutions, Dehradun