Headline

Founder at EdgeCareer

About

Founder At EdgeCareer / Sales Quality and Training Leader with 10+ years of experience building and scaling quality ecosystems across EdTech, Tech & Non Tech Upskilling, Corporate Education and K12, and service-driven organizations. I specialize in designing end-to-end sales quality governance that directly improves conversion integrity, learner satisfaction, compliance adherence, and revenue outcomes, while enabling teams through structured training, coaching, and performance calibration. I drive sales quality audits, learner insight management, and cross-functional quality adoption across India business operations, while building scalable frameworks and strengthening QA capability to enhance sales effectiveness and customer experience. Previously, at Interview Kickstart , Regenesys Business School, I built the complete Sales Quality and Training ecosystem from scratch across multiple geographies and program categories, supporting over 10,000 learner interactions annually. I implemented audit frameworks and scorecards that improved audit accuracy by ~55%, introduced automation-led dashboards that reduced manual MIS effort by up to 35%, governed CRM readiness and OJT quality, and led Zero Tolerance escalations that reduced repeat violations by 40%. I hired and managed QA teams, supported attrition control initiatives, reduced refund escalations, and partnered with leadership to consistently achieve business targets while maintaining strong CSAT benchmarks. Earlier, I led pan-India sales quality operations at Vedantu for large-scale K12 programs, governing quality for 1,800+ academic counselors, owning QA hiring, calibration, and appraisals, and driving leadership-level quality reviews focused on risk, compliance, and conversion health. I also bring hands-on audit and compliance experience from roles at CELTYCS and Home Credit, where I strengthened interaction quality, regulatory adherence, and customer outcomes.

Location

Bengaluru

Work experience

Founder at EdgeCareer, May 2026 - Present · 6 mos, Greater Bengaluru Area, Solving - Interview Prep (Tech + Non Tech )

Assistant Manager - Quality/Sales Enablement at Interview Kickstart, Nov 2025 - Present · 1 yr, Bengaluru, Karnataka, India, Driving sales quality governance, learner insight management, and cross-functional quality adoption across India business operations while leading QA capability building and scalable quality frameworks.

Lead - Quality & Traning at Regenesys Education, Feb 2023 - Nov 2025 · 2 yrs 10 mos, City of Johannesburg, Gauteng, South Africa, I built and scaled the complete Sales Quality and Training ecosystem from scratch across multiple geographies and more than 15 program categories covering Tech, Non-Tech, UG, PG, and Corporate programs. I owned quality governance for over 10,000 learner interactions annually, designed audit frameworks and scorecards that improved audit accuracy by 35%, and introduced automation-led MIS dashboards using Looker Studio and Excel that reduced manual reporting effort by up to 35%. I governed CRM readiness, OJT effectiveness, and lead allocation quality, led Zero Tolerance escalations in partnership with HR and sales leaders to reduce repeat violations by 40%, supported attrition control initiatives, reduced refund-related escalations through RCA-driven insights, and partnered with leadership to consistently achieve business targets while maintaining strong CSAT benchmarks.

Senior Lead - Quality at Vedantu, Jun 2019 - May 2023 · 4 yrs, India, At Vedantu, I established large-scale sales quality operations from the ground up for K12 tuition and test preparation programs, governing quality for 1,800+ academic counselors across India supported by a structured QA workflow. I owned QA hiring, onboarding, calibration, and performance management, improving QA ramp-up speed by 30% and strengthening audit consistency. I managed high-volume Zero Tolerance escalations, improved repeat compliance by 45%, and delivered leadership-level quality insights focused on conversion health, risk mitigation, and learner experience enhancement.

Senior Quality Assurance Analyst at Vedantu, Apr 2019 - Apr 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, Mentoring 50+ Business Development Executive On Regular call audits and feedbacks to improvise quality in a call with 95% accuracy Business Insights & Actionable Sales Manager Calibration and Improvement tracking Audit Data Insights and Business Growth Strategy

Quality Assurance Analyst at Celtycs Outsourcing Services Pvt Ltd, Mar 2018 - Feb 2019 · 1 yr, Bengaluru Area, India, Handling Tata Sky & Redbus Process Quality Audits. Audited more then 8,000 customer interactions across voice, chat, and email channels, identified recurring quality gaps through root cause analysis, and delivered targeted coaching to improve pitch accuracy and compliance adherence. My quality interventions contributed to a measurable improvement in client satisfaction scores and reduction in critical defects.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Andhra university

Diploma In Mechnical Engineering, Mechanical Engineering, Sri Venkateswara College of Engineering and Technology