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Khadeer Basha

Senior Compliance Associate @ Amazon | Compliance, Customer experience, customer oriented, customer support

Bangalore Urban

11+ years of work experience

Amazon
Oct 20187 yrs 10 mosPresent

Bengaluru, Karnataka, India

[24]7.ai
Dec 20161 yr 11 mosOct 2018

Bengaluru, Karnataka, India

Delivered guest support via online chat, addressing inquiries about stays, reward points, and properties. Acted as a tenured agent, providing guidance and support to new agents post-training. Monitored and coached agents during live chats to ensure quality service. Conducted refresher training sessions to boost agent performance and service consistency.
Intelenet Global Services Private Ltd.
Apr 20169 mosDec 2016

Bengaluru, Karnataka, India

Intelenet Global Services Private Ltd.
Apr 20169 mosDec 2016

Delivered customer support via email, ensuring timely and accurate responses. Monitored email queues to manage workflow efficiently. Reduced duplicate emails to streamline support operations. Resolving issues related to the application’s UI, ensuring a seamless user experience.
[24]7.ai
May 20151 yrApr 2016

Bengaluru, Karnataka, India

Education

Bachelor of Commerce - BCom, Finance, General

Al-Ameen Arts, science & Commerece College, Hosur Road, Bangalore-27

20123 yrs2015
Al-Ameen Law Firm

Bachelor of Commerce, Finance, General

Al-Ameen Law Firm

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Headline

Senior Compliance Associate @ Amazon | Compliance, Customer experience, customer oriented, customer support

About

With over six years at Amazon as a Senior Compliance Associate, partnered with teams to enhance online support, customer satisfaction, and compliance initiatives. Previous roles at 247.ai and Intelenet Global Services strengthened skills in sales and customer support. Dedicated to fostering seamless customer experiences while aligning with organizational goals and ethical standards. Skilled in online support and compliance, contributing to Amazon’s mission of customer obsession and innovation.

Location

Bangalore Urban

Work experience

Senior Compliance Associate at Amazon, Oct 2018 - Present · 7 yrs 10 mos, Bengaluru, Karnataka, India

Senior Executive at [24]7.ai, Dec 2016 - Oct 2018 · 1 yr 11 mos, Bengaluru, Karnataka, India, Delivered guest support via online chat, addressing inquiries about stays, reward points, and properties. Acted as a tenured agent, providing guidance and support to new agents post-training. Monitored and coached agents during live chats to ensure quality service. Conducted refresher training sessions to boost agent performance and service consistency.

Customer Service Associate at Intelenet Global Services Private Ltd., Apr 2016 - Dec 2016 · 9 mos, Bengaluru, Karnataka, India

Customer Service Specialist at Intelenet Global Services Private Ltd., Apr 2016 - Dec 2016 · 9 mos, Delivered customer support via email, ensuring timely and accurate responses. Monitored email queues to manage workflow efficiently. Reduced duplicate emails to streamline support operations. Resolving issues related to the application’s UI, ensuring a seamless user experience.

Digital Interaction Advisor at [24]7.ai, May 2015 - Apr 2016 · 1 yr, Bengaluru, Karnataka, India

Education

Bachelor of Commerce - BCom, Finance, General, Al-Ameen Arts, science & Commerece College, Hosur Road, Bangalore-27

Bachelor of Commerce, Finance, General, Al-Ameen Law Firm

Khadeer Basha - Senior Compliance Associate in Bangalore Urban | Tal