---
title: "Kezia Susan Zachariah - Service Analyst in Bengaluru | Tal"
description: "Meet Kezia Susan Zachariah, Business & Data Analyst | Data Science Enthusiast | Pursuing Msc Data Science | Analyst at Accenture| Advanced MS Excel | Power BI | ML based in Bengaluru."
image: "https://tal.club/meet/kezia-susan-zachariah/share-image"
---

# Kezia Susan Zachariah on Tal

## Headline

Business & Data Analyst \| Data Science Enthusiast \| Pursuing Msc Data Science \| Analyst at Accenture\| Advanced MS Excel \| Power BI \| ML

## About

Data Analyst with strong foundation in Data Science, currently pursuing MS in Data Science\. Background in Service Management and data analysis with 2\+ years of experience in process improvement and team handling\. Eager to apply analytical skills in driving business growth and solving complex problems\." Python, Power BI, Excel, SQL

## Location

Bengaluru

## Work experience

Service Analyst at Accenture, Jun 2023 \- Present · 3 yrs, Banglore, Automated reporting workflows, compiled insightful presentations, and coordinated team communications to facilitate seamless project operations within M365 STUDIO\. Built a dynamic Excel dashboard using pivot tables and charts to visualize ticket trends over time\. Acted as a PMO coordinator, managing onboarding and offboarding workflows by providing system access, initiating compliance checks, and conducting training sessions for new joiners\. Led incident management reporting, generating client\-specific reports to monitor SLAs, incident trends, and service restoration metrics\. Revamped service delivery processes by integrating advanced automation tools, standardizing documentation practices, and optimizing resource allocation to elevate operational performance

Associate at Accenture, Jun 2023 \- Dec 2024 · 1 yr 7 mos, On\-site

## Education

Msc\. Data science, Data science, Vellore Institute of Technology

Bachelor's degree, Mathematics, CMS College, Kottayam \(Autonomous\)

[View the original profile](https://tal.club/meet/kezia-susan-zachariah)

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