---
title: "Kevin Mitcheson - Architect Designer in Newstead | Tal"
description: "Meet Kevin Mitcheson, Solutions Architect based in Newstead."
image: "https://tal.club/meet/kevin-mitcheson/share-image"
---

# Kevin Mitcheson on Tal

## Headline

Solutions Architect

## About

A highly motivated person with a passion to see business succeed and contribute to that success\. A high\-level holistic “big picture” view as well as attention to detail; productive; reliable with proven ability to deliver\. Typical project budgets range up to £1m to £3m\+\. I can work happily in big project teams or work on my own initiative\. Key Strengths: Strategic & holistic view of architecture landscape rather than isolated components Ability to lead \- providing clear strategic direction in line with IT strategy Very strong technical capability, including Desktop, Enterprise & Cloud computing Leadership skills \- the ability to nurture designers supporting their development Ability to consider both Business and IT strategic vision and influence key stakeholders

## Location

Newstead

## Work experience

Architect Designer at E\.ON UK ENERGY SERVICES LIMITED, Sep 2003 \- Present · 22 yrs 10 mos, Nottingham, United Kingdom, Achievements: \- Strategic decision for call centre platform – highlighted platforms risks and architecture roadmap capabilities \- Self\-service platform architecture strategy and implementation – using industry standards with a view of long term costs \- Integration of self\-service platform into enterprise systems – designing to support the customer experience and integration to E\.ON systems \- Responsible for Technical Design of Speech Recognition & Call Centre architecture \- Credit Management Dialler framework – which has proven a substantial successful even with other large credit management system changes

Technical Analyst at Powergen Retail, Jan 2002 \- Sep 2003 · 1 yr 9 mos, Nottingham, United Kingdom, Achievements: \- Delivery of Self service system and Call Centre desktop CRM integration \- Improved working practices with Business Operations

Senior Analyst at Powergen Retail, Feb 2001 \- Jan 2002 · 1 yr, Nottingham, United Kingdom, Achievements: \- Managed project for Residential business to implement new customer Registrations on\-boarding system \- Understanding the importance of customer service

Intranet Developer at Powergen Retail, Sep 2000 \- Feb 2001 · 6 mos, Nottingham, United Kingdom, Achievements: \- Management Information “insight” reports via intranet to support Registrations call centre \- Design and development of outbound progressive dialler for front\-office CRM applications Training telephony systems operations about Telephony and CRM integration

Microsoft Platform Engineer at Powergen IT Services, Jul 1999 \- Sep 2000 · 1 yr 3 mos, Nottingham, United Kingdom, Achievements: \- Upgrade of Distribution Business Drawing Office systems for Year 2000 compliance \- Decommissioning on non\-compliant year 2000 systems Responsibilities: \- Delivery of infrastructure systems to business units \- Operational acceptance for system support delivery \- Adherence of change control procedures \- Review of operating system upgrades

Electronic Mail Architect at Perot Systems \(East Midlands Electricity\), Nov 1996 \- Jul 1999 · 2 yrs 9 mos, Nottingham, United Kingdom, Achievements: \- Connection of East Midlands Electricity to the Internet for the provision of electronic mail \- Expansion of mail network to external third party companies \- Implementation of company wide inbound & outbound FAX service \- Development of revised Desktop standard, including Microsoft Office refresh \- Recommendation and implementation of system management tools Responsibilities: \- Design authority for messaging infrastructure \- European Messaging Association\(EMA\) representative \- Third\-line technical support for electronic mail

Electronic Mail Manager at Digital Equipment Corporation \(Astra Zeneca\), Oct 1994 \- Nov 1996 · 2 yrs 2 mos, Loughborough, Achievements: \- Desktop Technical Group representative for Data Centre Operations \- Expansion of Helpdesk system with Electronic Mail integration \- Implementation of a Change Control system \- Expansion of Electronic Mail network to external companies Responsibilities: \- Project co\-ordination between Data Centre Operations and Desktop Services \- Operation of UK Electronic Mail network and connection to overseas countries

## Education

BTEC Higher National Diploma, Computer Studies, Newcastle Polytechnic

BTEC National Diploma, Computer Studies, Gateshead Technical College

[View the original profile](https://tal.club/meet/kevin-mitcheson)

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