Headline

Solutions Architect

About

A highly motivated person with a passion to see business succeed and contribute to that success. A high-level holistic “big picture” view as well as attention to detail; productive; reliable with proven ability to deliver. Typical project budgets range up to £1m to £3m+. I can work happily in big project teams or work on my own initiative. Key Strengths: Strategic & holistic view of architecture landscape rather than isolated components Ability to lead - providing clear strategic direction in line with IT strategy Very strong technical capability, including Desktop, Enterprise & Cloud computing Leadership skills - the ability to nurture designers supporting their development Ability to consider both Business and IT strategic vision and influence key stakeholders

Location

Newstead

Work experience

Architect Designer at E.ON UK ENERGY SERVICES LIMITED, Sep 2003 - Present · 22 yrs 10 mos, Nottingham, United Kingdom, Achievements: - Strategic decision for call centre platform – highlighted platforms risks and architecture roadmap capabilities - Self-service platform architecture strategy and implementation – using industry standards with a view of long term costs - Integration of self-service platform into enterprise systems – designing to support the customer experience and integration to E.ON systems - Responsible for Technical Design of Speech Recognition & Call Centre architecture - Credit Management Dialler framework – which has proven a substantial successful even with other large credit management system changes

Technical Analyst at Powergen Retail, Jan 2002 - Sep 2003 · 1 yr 9 mos, Nottingham, United Kingdom, Achievements: - Delivery of Self service system and Call Centre desktop CRM integration - Improved working practices with Business Operations

Senior Analyst at Powergen Retail, Feb 2001 - Jan 2002 · 1 yr, Nottingham, United Kingdom, Achievements: - Managed project for Residential business to implement new customer Registrations on-boarding system - Understanding the importance of customer service

Intranet Developer at Powergen Retail, Sep 2000 - Feb 2001 · 6 mos, Nottingham, United Kingdom, Achievements: - Management Information “insight” reports via intranet to support Registrations call centre - Design and development of outbound progressive dialler for front-office CRM applications Training telephony systems operations about Telephony and CRM integration

Microsoft Platform Engineer at Powergen IT Services, Jul 1999 - Sep 2000 · 1 yr 3 mos, Nottingham, United Kingdom, Achievements: - Upgrade of Distribution Business Drawing Office systems for Year 2000 compliance - Decommissioning on non-compliant year 2000 systems Responsibilities: - Delivery of infrastructure systems to business units - Operational acceptance for system support delivery - Adherence of change control procedures - Review of operating system upgrades

Electronic Mail Architect at Perot Systems (East Midlands Electricity), Nov 1996 - Jul 1999 · 2 yrs 9 mos, Nottingham, United Kingdom, Achievements: - Connection of East Midlands Electricity to the Internet for the provision of electronic mail - Expansion of mail network to external third party companies - Implementation of company wide inbound & outbound FAX service - Development of revised Desktop standard, including Microsoft Office refresh - Recommendation and implementation of system management tools Responsibilities: - Design authority for messaging infrastructure - European Messaging Association(EMA) representative - Third-line technical support for electronic mail

Electronic Mail Manager at Digital Equipment Corporation (Astra Zeneca), Oct 1994 - Nov 1996 · 2 yrs 2 mos, Loughborough, Achievements: - Desktop Technical Group representative for Data Centre Operations - Expansion of Helpdesk system with Electronic Mail integration - Implementation of a Change Control system - Expansion of Electronic Mail network to external companies Responsibilities: - Project co-ordination between Data Centre Operations and Desktop Services - Operation of UK Electronic Mail network and connection to overseas countries

Education

BTEC Higher National Diploma, Computer Studies, Newcastle Polytechnic

BTEC National Diploma, Computer Studies, Gateshead Technical College