Headline

Technical Support Engineer I @ Dynatrace | Observability & APM | SaaS & Cloud | Azure Certified | Ex-Bread Financial

About

SaaS and cloud-native observability platforms and troubleshooting complex production environments across AWS, Microsoft Azure, and Google Cloud Platform (GCP). Skilled in diagnosing issues across Kubernetes, AKS, OpenShift, Amazon EC2, Azure Virtual Machines, Google Cloud Run, containers, and Linux-based systems. Hands-on experience with Dynatrace OneAgent, Application Performance Monitoring (APM), Infrastructure Monitoring, distributed tracing, OpenPipeline, custom metric ingestion, and Davis AI-powered problem detection and root-cause analysis. Proficient in correlating metrics, logs, traces, events, and cloud telemetry to troubleshoot application, infrastructure, container, Kubernetes, and network performance issues. Strong background in managing high-severity P1/P2 incidents, performing Root Cause Analysis (RCA), handling technical escalations, and collaborating with cross-functional teams to drive effective resolutions and improve system reliability across hybrid and multi-cloud environments.

Location

Bengaluru

AI stack

antigravity

claude code

claude

gemini

kiro

ollama

Work experience

Technical Support Engineer I at Dynatrace, Nov 2025 - Present · 1 yr, Bengaluru, Troubleshoot complex cloud and cloud-native production issues in customer environments across AWS, Microsoft Azure, and Google Cloud Platform (GCP), using Dynatrace observability data to analyze infrastructure, applications, containers, networking, and configuration layers. Diagnose application and infrastructure issues across Amazon EC2, Amazon CloudWatch, Azure Virtual Machines, Azure App Services, AKS, Kubernetes, OpenShift, and Google Cloud Run environments. Troubleshoot Dynatrace OneAgent deployment, connectivity, configuration, and data-ingestion issues across EC2, virtual machines, Kubernetes, OpenShift, containers, and cloud environments. Investigate application and infrastructure performance issues using Dynatrace metrics, logs, distributed traces, events, service flow, dependency analysis, and Davis AI-powered problem detection and root-cause analysis. Troubleshoot Kubernetes and containerized workloads involving pods, deployments, services, resource utilization, connectivity, scheduling, YAML manifests, and configuration issues, using observability data to identify failure domains. Correlate Dynatrace telemetry with native cloud monitoring data, including Amazon CloudWatch and Azure Monitor, to investigate availability, performance, resource utilization, and connectivity issues. Configure and troubleshoot application performance thresholds and alerting configurations for customers, managing related configuration changes through Bitbucket-based version-controlled workflows. Perform end-to-end root cause analysis (RCA) across application, host, container, Kubernetes, cloud, and networking layers, providing remediation recommendations to improve system reliability and performance. Handle complex technical escalations and production incidents, collaborating with engineering, cloud, infrastructure, and application teams to resolve customer issues and improve observability and operational reliability.

Analyst - IT Command Center at Bread Financial, Nov 2024 - Oct 2025 · 1 yr, Bengaluru, Oversaw 24/7 monitoring of global IT infrastructure and enterprise applications, ensuring high availability and minimal downtime across regions. Performed routine cloud operations and incident resolution activities, including health checks, restarts, and replacements of Azure resources such as Virtual Machines and App Services. Maintained and supported Azure-based infrastructure comprising VMs, App Services, Azure SQL, Azure Kubernetes Service (AKS), API Management (APIM), and other cloud-native components using Azure Monitor, Log Analytics, and Application Insights. Monitored and analyzed Azure API Management and internal/external APIs for availability, latency, and error trends to enable proactive incident detection and ensure SLA compliance. Utilized Prometheus for AKS monitoring to track pod health, resource utilization, and overall cluster performance. Integrated and operated multiple monitoring platforms including Azure Monitor, Dynatrace, and SolarWinds to provide real-time visibility across both on-premises and cloud environments. Leveraged tools such as Splunk, ServiceNow, and Azure dashboards to investigate, triage, and escalate IT events based on predefined thresholds and business impact. Collaborated with cross-regional support teams to deliver end-to-end incident management and minimize business disruption. Led technical bridges during critical incidents, owning real-time coordination, documenting event timelines, assigning action items, and ensuring consistent stakeholder communication. Conducted detailed investigations into alerts and anomalies, contributing to reduced Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR). Performed post-incident Root Cause Analyses (RCAs), recommending corrective actions and updating runbooks and SOPs to strengthen operational resilience. Utilized ServiceNow extensively for incident tracking, SLA management, escalation workflows, and post-incident reviews.

Network Intern at Hipster Tech Career, Mar 2024 - Aug 2024 · 6 mos, Lucknow, Assisted in the configuration and troubleshooting of network devices including routers, switches, and firewalls. Supported the network team in monitoring network performance and identifying potential issues using tools like Wireshark and SolarWinds. Participated in the implementation of network security protocols to safeguard organizational assets. Documented network configurations and maintenance procedures to streamline future operations. Collaborated with senior engineers to conduct network assessments and optimize performance.

Education

B.Voc, Software Development, University of lucknow

Intermediate, Science, St. Mary,s School