Headline

AI Enable Engineer | Agentic AI Systems | LLM, RAG, Multi-Agent Orchestration | 10x Engineering Productivity | Engineering Leadership

About

I build and scale AI-native systems — from LLM-powered platforms to fully agentic workflows that automate complex engineering and business processes. With 14+ years in software engineering and architecture, I’ve evolved from building distributed systems to designing end-to-end AI systems not limited to but specialized in LLMs, RAG, and multi-agent orchestration. Recently, I’ve been focused on: - Designing agentic AI systems that automate software development workflows end-to-end - Building LLM-powered automation for customer operations, reducing manual workload by 30% - Creating multi-agent architectures that plan, execute, review, and optimize tasks with minimal human input - Improving engineering productivity by ~10x using AI-assisted workflows At Avaamo, I led the transition from traditional NLP chatbots to LLM and RAG-based conversational AI systems, including: - Building an internal LLM knowledge base (RAG pipeline) skill for enterprise client - Designing LLM evaluation frameworks based on RAGAS (faithfulness, correctness) - Delivering live agent platforms generating $2M+ revenue I enjoy working at the intersection of: AI system design engineering leadership real-world product impact mentor and leading engineering

Location

Pune/Pimpri-Chinchwad Area

AI stack

claude code

elevenlabs

grok

langchain

langgraph

langsmith

Work experience

Senior Engineer at Jiffy.com, Jul 2025 - Present · 1 yr 4 mos, California, United States, Working on building agentic AI systems and AI-driven automation across engineering and customer operations. - Architected agentic AI orchestration system enabling ~10x engineering productivity - Built LLM-based customer support automation reducing 30% manual workload - Designed multi-agent workflows for development, debugging, and testing - Enhaced Customer support system by resolving 150+ with parallel execution in short period

Software Engineering Manager at Avaamo, Aug 2023 - Jun 2025 · 1 yr 11 mos, Pune District, Maharashtra, India, - Led the transition of enterprise chatbot platform from traditional NLP systems to LLM-powered and agentic AI architectures, enabling more adaptive and context-aware conversational experiences - Architected an internal LLM knowledge base (RAG pipeline), handling document ingestion, embeddings, retrieval, and response generation for enterprise-scale use cases - Designed and implemented LLM evaluation frameworks (faithfulness, correctness) to ensure reliable and production-grade AI outputs - Managed and scaled engineering teams (6–15 engineers), delivering live agent products generating $2M+ revenue while improving system quality and team productivity

Senior Technical Architect at Avaamo, Mar 2021 - Jul 2023 · 2 yrs 5 mos, Pune District, - Architected and scaled high-throughput microservices systems (10k+ requests/sec), forming the foundation for AI-driven conversational platforms - Designed and optimized cloud-native infrastructure (AWS, Kubernetes), improving system uptime (90% → 98%) and reducing cloud costs by ~30% - Led zero-downtime database migrations and performance optimizations, significantly improving system scalability and reliability - Built early LLM and embeddings-based integrations for conversational and voice use cases, laying the groundwork for later RAG and agentic AI systems

Technical Architect at Avaamo, Nov 2019 - Mar 2021 · 1 yr 5 mos, Pune/Pimpri-Chinchwad Area, - Optimized JavaScript-based microservices architecture, improving API response time by 3x and enhancing overall system performance - Led zero-downtime migration from MySQL 5.7 to Amazon Aurora MySQL 8.0, ensuring high availability and improved database scalability - Designed and deployed scalable microservices architecture for LLaMB, increasing system uptime from 90% to 98% - Drove infrastructure and performance optimisations, including Kubernetes migration (reducing cloud costs by ~30%) and application refactoring (boot time 60s → 20s, container size reduction), while building early LLM-based PoCs (OpenAI real-time API) for voice workflows

Head Of Engineering at Treeni Inc, Sep 2017 - Nov 2019 · 2 yrs 3 mos, Pune

Tech Lead Manager at Treeni Inc, Sep 2015 - Aug 2017 · 2 yrs, Pune Area, India, Lead team of technology enthusiastic, develop a strategy the team will use to reach its goal and targets, focused on there overall growth and interest.

Senior Software Engineer at Haptiq, Mar 2015 - Aug 2015 · 6 mos, Greater Bengaluru Area, Worked with emerging US-based startup for designing API services for mobile platform

Web Engineer, Software Developer at Haptiq, Dec 2012 - Feb 2015 · 2 yrs 3 mos, Pune Area, India, Developed complex web application with ruby on rails, nodejs, angularjs, etc. working on various emerging web trends with excellent user interface...

Education

Master of Engineering, Computer Software Engineering, Birla Institute of Technology and Science, Pilani

Bachelor of Engineering, Computer, G.H. Raisoni Societys, College of Engineering and Management,Pune

Public links

github: https://github.com/ketanghumatkar