---
title: "keshav P - senior customer support specialist in Bengaluru | Tal"
description: "Meet keshav P, Investigation, Fraud & Operations Professional | Fraud & Payment Investigations | Payment Operations | Account Security | Background Verification based in Bengaluru. AI stack includes claude, gemini, and github copilot."
image: "https://tal.club/meet/keshav-p/share-image"
---

# keshav P on Tal

## Headline

Investigation, Fraud & Operations Professional \| Fraud & Payment Investigations \| Payment Operations \| Account Security \| Background Verification

## About

I am an Investigation, Fraud & Operations Professional with nearly six years of progressive experience across fraud and payment investigations, account security, background verification, customer operations, and business operations\. Throughout my career, I have progressed into increasingly specialized responsibilities by consistently demonstrating analytical thinking, operational excellence, and a customer\-first mindset\. My experience includes investigating payment disputes, verifying account ownership, conducting background verification, resolving customer escalations, and supporting policy\-compliant decision\-making in fast\-paced operational environments\. Earlier in my career, I contributed to the growth of a startup by managing procurement, vendor relationships, warehouse operations, pricing strategies, and process improvements\. This experience provided me with a strong understanding of end\-to\-end business operations and cross\-functional collaboration\. I enjoy solving complex operational challenges, improving processes, and continuously learning new skills\. I am currently expanding my expertise in data analytics while building my career in Fraud Operations, Payment Operations, Trust & Safety, Risk Operations, and Business Operations\. I am always open to connecting with professionals, recruiters, and industry leaders to learn, collaborate, and explore opportunities that create meaningful impact\.

## Location

Bengaluru

## AI stack

claude

gemini

github copilot

grok

openai

perplexity

## Work experience

senior customer support specialist at iEnergizer, Sep 2022 \- Present · 4 yrs 1 mo, Bengaluru, Career Progression Progressed internally through Account Ownership → Billing Specialist \(BT1\) → Tier 2 Billing Specialist \(BT2\) based on consistent performance and analytical ability\. Key Responsibilities Delivered Tier 2 support for a global customer base by resolving complex account, payment, and billing investigations across multiple regions while maintaining service quality and operational standards\. Reviewed customer transactions across multiple payment platforms to validate customer claims, investigate payment disputes, and determine appropriate resolutions in accordance with company policies\. Conducted account ownership verification and investigated unauthorized transactions, billing disputes, and payment\-related issues while ensuring policy compliance\. Collaborated with cross\-functional teams to resolve complex customer investigations while maintaining high quality, productivity, and operational excellence\. Key Achievements Investigated and resolved 2,000\+ complex Tier 2 billing and payment cases\. Contributed to customer refunds valued at an estimated USD 80,000–90,000 through policy\-compliant investigations\. Received multiple Recognition & Rewards \(R&R\) and consistently maintained high quality standards\.

Fraud Analyst at iEnergizer, Sep 2022 \- Present · 4 yrs 1 mo, Analyzed and resolved over 2,000\+ complex payment fraud, billing, and account takeover \(ATO\) investigation cases, successfully mitigating risk and recovering estimated USD 80,000–90,000 in customer value\. Investigate unauthorized transactions, billing disputes, account ownership concerns, and payment\-related issues while ensuring compliance with company policies\. Review customer transactions to validate claims, investigate payment disputes, and determine policy\-compliant resolutions\. Collaborate with cross\-functional teams to resolve complex customer investigations while maintaining quality and productivity standards, handle customer escalations with a focus on account security, customer protection, and operational excellence\. Progressed internally through Account Ownership → Billing Specialist \(BT1\) → Tier 2 Billing Specialist \(BT2\) based on consistent performance, analytical ability, and operational excellence, deliver Tier 2 support by investigating complex payment, billing, and account ownership cases across multiple regions\. Received multiple Recognition & Rewards \(R&R\) for consistent performance and quality\.

Startek \(Aegis Customer Support Services Pvt\. Ltd\.\) at Startek It Solutions Pvt\. Ltd\., Apr 2021 \- Aug 2022 · 1 yr 5 mos, Bengaluru, Career Summary: Supported global pre\-employment background verification operations by conducting criminal background investigations, validating candidate identities, and documenting investigation findings in accordance with client guidelines and compliance standards\. Key Responsibilities: • Conducted global criminal background investigations by analyzing public records, validating candidate identities, and documenting findings to support compliant pre\-employment screening decisions\. • Reviewed felony, misdemeanor, and other criminal history records to verify candidate identities, assess record accuracy, and document investigation findings in accordance with client guidelines\. • Applied strong analytical judgment and attention to detail while evaluating sensitive background verification cases and documenting investigation outcomes\. • Processed approximately 100–150 background verification cases per day while maintaining high accuracy and productivity\. • Utilized HireRight, VMware, Microsoft Excel, and internal verification tools to perform investigation and documentation activities\. • Coordinated with courts and external agencies, when required, to obtain supporting information for background verification processes\. Key Achievements: • Received Performance Bonus on multiple occasions in recognition of consistent performance and productivity\. • Successfully managed high\-volume background verification investigations while maintaining quality and accuracy\. • Strengthened expertise in identity verification, criminal record analysis, and compliance\-focused investigation processes\.

Operations Executive at Startek \(Aegis Customer Support Services Pvt\. Ltd\.\), Apr 2021 \- Aug 2022 · 1 yr 5 mos, Supported global pre\-employment background verification operations by conducting criminal background investigations, validating candidate identities, and documenting investigation findings in accordance with client guidelines and compliance standards\. Conducted global criminal background investigations by analyzing public records and validating candidate identities, reviewed criminal history records and documented findings according to client guidelines\. Evaluated sensitive verification cases using analytical judgment and attention to detail, processed approximately 100–150 background verification cases per day while maintaining quality and productivity\. Leveraged HireRight, VMware, Microsoft Excel and internal verification tools to support background investigations and documentation\. Developed expertise in identity verification, criminal record analysis, and compliance\-focused investigations\.

Senior Procurement executive at Atom Internet Private Limited, Oct 2019 \- Nov 2020 · 1 yr 2 mos, Bengaluru, Career Summary: Joined the company as its first employee on a part\-time basis before transitioning into a full\-time role\. Collaborated closely with the founders to build and scale a farm\-to\-customer e\-commerce business by leading procurement, vendor development, warehouse operations, pricing, and process improvements\. Key Responsibilities: • Led end\-to\-end procurement operations by sourcing fresh vegetables and fruits directly from farmers, wholesale markets, and suppliers across Karnataka\. • Developed and managed relationships with approximately 400–500 farmers and vendors, ensuring consistent product quality, competitive pricing, and reliable supply\. • Managed daily procurement planning, pricing decisions, inventory coordination, warehouse operations, and order fulfillment to support growing business demand\. • Collaborated with founders and cross\-functional teams to improve operational processes, enhance customer experience, and provide feedback for application improvements\. • Supervised warehouse activities and coordinated a team of approximately 25 employees across procurement and warehouse operations\. • Utilized Zoho, Google Sheets, and internal operational tools to manage procurement records, pricing, payments, and operational reporting\. Key Achievements: • Contributed to scaling business operations from approximately 25 daily customer orders during the startup phase to 500–600 daily customer orders as the company expanded\. • Built a strong sourcing network of 400–500 farmers and suppliers, strengthening procurement capabilities and supply chain reliability\. • Played a key role in establishing procurement processes, pricing strategies, and operational workflows that supported rapid business growth\.

Procurement Executive at Atom Internet Pvt\. Ltd\., Oct 2019 \- Nov 2020 · 1 yr 2 mos, Joined the company during its early growth phase and collaborated closely with the founders to build and scale a farm\-to\-customer e\-commerce business by leading procurement, vendor development, warehouse operations, pricing, and process improvements\. Managed end\-to\-end procurement, vendor relationships, inventory coordination, warehouse operations, pricing, and order fulfillment for a rapidly growing e\-commerce business\. Supervised warehouse operations and coordinated a team supporting procurement and logistics, Utilized Zoho, Google Sheets, and internal systems for procurement and reporting\. Helped scale business operations from approximately 25 to 500–600 daily customer orders, built a reliable sourcing network of 400–500 farmers and suppliers, contributed to procurement strategy and operational process improvements during rapid business growth\.

## Education

Bachelor's degree, Business/Commerce, General, Bengaluru City University

Bachelor of Commerce, NA

[View the original profile](https://tal.club/meet/keshav-p)

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