Headline

Manager, Engineering Support @ Independence Pet Group | Agile Software Development

About

As a Manager, Engineering Support at Independence Pet Group, I lead and mentor teams of software developers and test automation engineers, splitting my time between both teams. I have over 15 years of experience in the pet insurance industry, where I have architected and developed enterprise systems and mobile applications for policy lifecycle management, customer self-service, and business growth. I am passionate about delivering a superior customer experience at every opportunity, and I apply my analytical and creative thinking skills to solve complex problems and improve processes. I have a strong desire for continuous learning and constant improvement, and I research and introduce new technologies and solutions to enhance the mobile app testing process. I am a firm believer in quality software and good communication, and I collaborate effectively with stakeholders and team members.

Location

Greater Cleveland

AI stack

glama

hugging face

lovable

mistral

Work experience

Manager, Engineering Support at Independence Pet Group, Jan 2023 - Present · 3 yrs 6 mos, Remote

Manager, Engineering Support at Crum & Forster, Feb 2017 - Dec 2022 · 5 yrs 11 mos, Akron, Ohio, United States, Built and led teams of software developers and Test Automation Engineers, splitting the time between both teams. Led and guided a team of Test Automation engineers to reduce the QA backlog and improve the lead time for software development. Architected an enterprise system for managing the insurance policy lifecycle to enable business growth by working with the stakeholders, guiding and leading the development and testing teams. Researched and introduced new technologies and solutions to improve the mobile app testing process.

Senior Software Engineer at Crum & Forster, 2013 - Feb 2017 · 4 yrs 2 mos, Worked and led diverse projects for process improvement and automation by collaborating with the stakeholders and team members. Architected and led a team of developers in developing a mobile application for policy self-service.

Senior Software Engineer at Hartville Group, Petsmarketing Insurce.com Agency, Nov 2006 - 2013 · 6 yrs 3 mos

Graduate Assistant at The University of Akron, Jan 2005 - May 2006 · 1 yr 5 mos

Education

Master of Science, Computer Science, The University of Akron

Bachelor of Technology, Computer Science Engineering, Gayatri Vidya Parishad College of Engineering (Autonomous)