Headline

Associate Analyst | Data Analyst & Business Analyst | SQL * Power Bi * Excel * Python | Business Intelligence | Data Driven Insights | Process Improvement.

About

I am an Associate Analyst with experience in enterprise IT and growing focus on Data Analytics and Business Analytics. My current role supporting BNY has given me hands on experience working with operational data, incident analysis, SLA/KPI monitoring, process documentation, troubleshooting, stakeholder communications and process improvement. I work with tool and technologies including ServiceNow, Jira and Active Directory with a particular interest in using data to identify trends , analyze problems, improve processes and support business decisions. My experience includes analyzing recurring incident trends, maintain operational reports and documentation performing root cause analysis and working with technical and business stakeholders to understand issues and support effective resolutions, I have also completed a machine learning based risk analysis project involving data cleaning, preprocessing, feature engineering, model training, evaluation and visualization using Python. I am currently pursuing an MBA in Data Science and Analytics, which is strengthening my knowledge in data analysis, business analytics, statistics and data driven decision making.

Location

Greater Bengaluru Area

AI stack

gemini

meta

metaai

windsurf

Work experience

Associate Analyst at Wipro, Sep 2025 - Present · 1 yr 2 mos, Bengaluru, Support enterprise IT operations for BNY by managing incidents and service requests through ServiceNow. * Analyze incident patterns, recurring issues, SLA performance, and operational trends to support process improvement and service efficiency. * Handle 80+ incidents and service requests per week while maintaining approximately 98% SLA compliance and 95% CSAT. * Perform root cause analysis and initial troubleshooting for application, access, and user-related issues. * Track, organize, and maintain operational data including incident details, categories, priorities, troubleshooting actions, and resolution information. * Prepare and maintain documentation, knowledge-base articles, SOPs, and operational reports. * Coordinate with technical teams and stakeholders to investigate issues, communicate findings, and support timely resolution. * Identify recurring incident trends and process gaps to support operational improvement and risk reduction. * Use ServiceNow, Active Directory, Jira, Microsoft Excel, and other enterprise tools in day-to-day operations.

Intern at Codegnan Destination, Feb 2025 - Jun 2025 · 5 mos, Bengaluru

Intern at Analogica Software Dev Pvt Ltd, Sep 2023 - Oct 2023 · 2 mos, Bengaluru, Karnataka, India, Gained hands on experience in Data Analytics, process automation and application of python programming for optimization workflows. Devloped practical skills in Scripting data visualization and analytics problem solving within a real world business context.

Education

Master of Business Administration - MBA, Data Science and Analytics, Jain (Deemed-to-be University)

Bachelor of Engineering - BE, Computer Science, SJM Institute of Technology (SJMIT)