Headline

Startup Generalist | Customer Success & Project Execution | Market Research & Tech Support Experience

About

I'm a startup operator with 4 years of experience spanning strategy, customer success, business operations, and AI-powered product delivery. I've worked at the intersection of data, process, and customer outcomes across early-stage startups and enterprise environments and I thrive in roles where the answer isn't obvious yet. At SuperDash, I acted as a generalist operator: integrating AI-powered engagement solutions (voice assistants, chatbots, WhatsApp agents) into client CRMs, running onboarding end-to-end, and delivering value narratives that drove adoption and retention. At Create Bot Labs, I translated competitive research and market signals into GTM decisions and executive briefs that shaped product roadmap priorities. At Zifo, I led a team of 4 analysts through cross-functional delivery that moved real numbers: improved CSAT by 28% through early intervention systems, reduced manual effort by 40% through workflow automation and real-time Power BI dashboards, and achieved 15% license cost savings through strategic application portfolio rationalization. I managed ITSM operations at scale 90% first-contact resolution, while building playbooks that enabled cross-regional support without adding headcount. I operate best when I'm close to the founder's decision-making layer, working across strategy, operations, analytics, and customer success simultaneously. I'm comfortable in ambiguity, fast at breaking problems down, and focused on building things that last, not just completing tasks. What I bring: SQL · Power BI · Tableau · ServiceNow · Jira · AI tool integration · GTM support · process design · stakeholder management · team leadership Currently open to Founder's Office, Strategy & Operations, and Customer Success roles at seed-to-Series A AI or B2B startups in Bangalore or remote.

Location

Bengaluru

AI stack

claude

gemini

openai

Work experience

Startup Generalist at Superdash, Aug 2025 - Sep 2025 · 1 mo, Bengaluru, Karnataka, India, • Prepared and delivered engaging client demos and value narratives to enhance product adoption and retention. • Integrated AI-powered customer engagement solutions into client CRMs, including voice assistants and chatbots. • Drove marketing initiatives, including newsletters, to promote client engagement and product awareness. • Managed client onboarding, escalations, and support to ensure a seamless experience.

Market Research Analyst at CreateBot Labs, Jun 2025 - Jul 2025 · 2 mos, Remote, • Analyzed market dynamics and consumer preferences in the embedded-AI products industry. • Conducted extensive research and benchmarking to identify growth opportunities. • Communicated insights through detailed reports and dashboards for executive decision-making. • Contributed to product development and business strategies at CreateBot Labs, a forward-thinking startup.

Senior Research Analyst at Zifo, Apr 2024 - Dec 2024 · 9 mos, Chennai, Tamil Nadu, India, • Developed and implemented strategies to enhance customer satisfaction and operational efficiency. • Led a team by providing coaching and mentoring, fostering professional growth. • Maintained strong relationships with vendors and customers to drive project success. • Actively managed project tasks and resolved high-priority issues in lab informatics applications.

Research Analyst at Zifo, Aug 2022 - Mar 2024 · 1 yr 8 mos, Chennai, Tamil Nadu, India, • Developed and implemented data quality checks that significantly reduced errors in reports. • Created a real-time dashboard for key business metrics, enhancing decision-making for management. • Automated system administration tasks through scripting, minimizing manual labor and increasing efficiency. • Collaborated with cross-functional teams to resolve data-related issues, improving overall data accuracy.

Associate Analyst at Zifo, Aug 2021 - Jul 2022 · 1 yr, Chennai, Tamil Nadu, India, • Developed interactive dashboards for comprehensive data analysis to enhance decision-making processes. • Monitored system performance to proactively identify and resolve issues, ensuring minimal disruption to customers. • Achieved a 90% resolution rate for application-level issues on first contact through effective troubleshooting. • Utilized ITSM tools like ServiceNow and Jira to manage service requests and incidents in alignment with ITIL best practices.

Education

Master of Science - MS, Physics, VIT_Vellore Institute of Technology

Bachelor of Science - BS, Physics, Vimala College (Autonomous), Thrissur, Kerala