Headline

Immediate Joiner | Salesforce Developer | 2× Salesforce Certified | Apex | Lightning | Flows | CRM | User & Data Management | Open to Opportunities |

About

🚀 Salesforce Professional | 2× Salesforce Certified | Immediate Joiner I am a Salesforce professional with experience in Salesforce Administration, Application Support, and CRM solutions. I have hands-on experience in user and access management, Profiles, Permission Sets, Flows, Data Management, Reports, Dashboards, and Salesforce configuration. I have experience supporting Salesforce applications, troubleshooting user issues, managing CRM processes, and collaborating with teams to understand and implement business requirements. I am also continuously developing my skills in Salesforce Development, including Apex, SOQL, Lightning Experience, and Salesforce customization. My areas of interest include Salesforce Administration, Salesforce Support, and Salesforce Development, where I aim to contribute my skills while continuing to grow within the Salesforce ecosystem. 🔹 Salesforce Administration & Support 🔹 User & Access Management 🔹 Profiles, Permission Sets & Security 🔹 Flows & Process Automation 🔹 Data Management 🔹 Reports & Dashboards 🔹 Salesforce Configuration & Customization 🔹 Apex & SOQL ⚡ Currently open to new opportunities and available to join immediately. 📩 Feel free to connect with me for Salesforce opportunities and professional networking.

Location

Hyderabad

AI stack

claude code

gemini

openai

Microsoft Copilot

Work experience

Salesforce Administrator at Cognizant, Apr 2022 - Aug 2026 · 4 yrs 5 mos, Hyderabad, Telangana, India, Developed and enhanced Salesforce Service Cloud solutions for healthcare plan management, improving data accuracy by 25% and ensuring compliance with client requirements. Designed and implemented scalable data models (custom objects, fields, record types), reducing manual data entry efforts by 30%. Automated key business processes using Flow, Workflow Rules, and Approval Processes, decreasing processing time by 40%. Utilized Apex (triggers and classes) and SOQL queries to implement business logic and troubleshoot issues, reducing defect resolution time by 35%. Executed data migration, cleansing, and deduplication using Data Loader, improving data quality and reducing duplicate records by 20%. Built dynamic reports and dashboards, enabling stakeholders to track KPIs and improving decision-making efficiency by 30%. Collaborated with cross-functional teams to investigate root causes, perform impact analysis, and deploy production fixes for Salesforce applications. Monitored Salesforce application health, validated deployments, supported releases, and ensured uninterrupted business operations. Provided L2 Application Support for Salesforce Health Cloud by monitoring incidents, analyzing production issues, troubleshooting user-reported problems, and resolving defects within SLA, maintaining a 95%+ resolution rate.

Education

Bachelor of Computer science, Statistics and Computer Science, Krishna University, Machhlipattanam