Kavyamol Kaladharan profile photo 1 on Tal

Kavyamol Kaladharan

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Bengaluru

2+ years of work experience

Accenture
Mar 20251 yr 5 mosPresent

Bengaluru, Karnataka, India

Accenture
Mar 20251 yr 5 mosPresent

Moderated 1,000+ user-generated content items weekly, ensuring adherence to platform policies and community guidelines. Detected and escalated 500+ high-risk or policy-violating cases, reducing platform exposure to harmful content by 25%. Enhanced moderation workflows, improving by 15% and accuracy scores to 98%. Investigated flagged accounts, leading to 50+ account suspensions and strengthened platform integrity. Maintained 100% compliance with data privacy regulations across all moderation processes. Coordinated with cross-functional teams to revise policies and improve escalation resolution time by 10%.
Sightsavers
Oct 20237 mosApr 2024

Bangalore

NGO (Social Work Organization)
20231 yr 4 mosApr 2024

Assisted 200+ individuals and families through community welfare programs, managing case documentation and follow-ups. Facilitated conflict resolution and problem-solving sessions, achieving 90% positive resolution rate. Supported outreach initiatives, increasing program participation by 30%. Developed analytical and communication skills that contributed to enhanced risk assessment in professional Trust & Safety roles.

Education

Bachelor's degree, Social Work

Bishop Appasamy College of Arts and Science

20193 yrs2022

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Headline

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About

Experienced Trust & Safety Associate currently supporting Meta platforms, handling customer queries related to ad rejections, campaign issues, ad delivery, and disabled ad accounts through chat and email support. Expertise in managing platform-related issues across Facebook, Instagram, and WhatsApp, including account restrictions, organic account issues, and policy-related concerns. Skilled in resolving complex customer escalations with effective communication and problem-solving abilities while ensuring high-quality customer experience. Strong knowledge in operations management, quality assurance, time management, and team coordination, with the ability to provide accurate guidance and efficient issue resolution in a fast-paced environment.

Location

Bengaluru

Work experience

Trust and Safety Associate at Accenture, Mar 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India

Trust Associate at Accenture, Mar 2025 - Present · 1 yr 5 mos, Moderated 1,000+ user-generated content items weekly, ensuring adherence to platform policies and community guidelines. Detected and escalated 500+ high-risk or policy-violating cases, reducing platform exposure to harmful content by 25%. Enhanced moderation workflows, improving by 15% and accuracy scores to 98%. Investigated flagged accounts, leading to 50+ account suspensions and strengthened platform integrity. Maintained 100% compliance with data privacy regulations across all moderation processes. Coordinated with cross-functional teams to revise policies and improve escalation resolution time by 10%.

Fundraiser at Sightsavers, Oct 2023 - Apr 2024 · 7 mos, Bangalore

Social Work Intern at NGO (Social Work Organization), 2023 - Apr 2024 · 1 yr 4 mos, Assisted 200+ individuals and families through community welfare programs, managing case documentation and follow-ups. Facilitated conflict resolution and problem-solving sessions, achieving 90% positive resolution rate. Supported outreach initiatives, increasing program participation by 30%. Developed analytical and communication skills that contributed to enhanced risk assessment in professional Trust & Safety roles.

Education

Bachelor's degree, Social Work, Bishop Appasamy College of Arts and Science

Kavyamol Kaladharan - Trust and Safety Associate in Bengaluru | Tal