Headline

Assistant Operations Manager | Insurance Backend Services | Driving Process Excellence | People Leadership & Quality Assurance | Talent Development & Audit

About

I bring a strong foundation in audit, quality assurance, and people operations, built through hands-on experience across insurance backend services, talent acquisition, and HR functions. Currently, I work at Nuon Connect Private Limited as an Assistant Operations Manager, where I oversee end-to-end insurance backend operations across multiple teams. My role involves driving process efficiency, SLA and TAT adherence, quality governance, audit compliance, and client escalations, while leading and mentoring team leads and executives. I focus strongly on people development, performance management, and continuous process improvement to ensure consistent delivery and operational excellence. Prior to this role, I served as an Audit Supervisor at Nuon Connect, where I conducted internal audits, identified process gaps, implemented corrective actions, and played an active role in training and onboarding new employees to ensure high performance standards. Earlier in my career, I gained valuable exposure to talent acquisition as an Executive Talent Acquisition Trainee at VHR Solutions, Hyderabad, handling end-to-end recruitment activities including sourcing, screening, interviewing, and candidate validation. This experience allowed me to work closely with clients such as Infosys, HCL, TCS, Volvo Trucks, Tech Mahindra, and Yash Technologies, ensuring the right talent was aligned with business needs. My early experiences as an HR & Marketing Strategies Intern at AIM India and an HR Intern at Acmegrade helped me adapt to diverse and remote working environments. These roles strengthened my communication, coordination, negotiation, and multitasking skills, enabling me to work effectively in fast-paced and dynamic organizations. Overall, my professional journey reflects a strong blend of operations leadership, process excellence, audit & quality governance, and people management, with a continuous focus on building high-performing teams and supporting organizational growth.

Location

Mangaluru

AI stack

claude code

gemini

meta

openai

Canva Magic Studio

ChatGPT

Work experience

Assistant Operations Manager at NUON Connect Pvt Ltd, Oct 2025 - Present · 1 yr, Managing end-to-end operations across 4 departments and 2 sub-departments within insurance backend processes. Leading a 32-member team, including 5 team Leads, to consistently meet SLA, TAT, quality, and productivity targets. Driving operational performance through workflow optimization and process improvements. Handling client escalations and delivering accurate operational reporting. Actively supporting recruitment, workforce planning, audits, and team development initiatives.

Audit Supervisor at NUON Connect Pvt Ltd, Jan 2025 - Sep 2025 · 9 mos, As backend support team for a UAE organization my role involves auditing official documents to ensure the integrity and authenticity of all records. I lead a team of 7 ensuring the smooth flow of work

Quality Control Lead at NUON Connect Pvt Ltd, May 2024 - Jan 2025 · 9 mos, Experienced in implementing Quality Control measures to maintain standards & achieve customer expectations. Skilled in conducting thorough inspections, analyzing data, & providing actionable insights for continuous improvement. As a trainer, delivering excellent training programs to new team members with the knowledge and skills necessary to achieve the organizational operations.

EXECUTIVE TALENT ACQUISITION-TRAINEE at VHR Solutions Private Limited, Jul 2023 - Oct 2023 · 4 mos, Hyderabad, Telangana, India, The job location was in Hyderabad where I had sourced and screened the candidate as per the client requirements and submitted those profiles to seniors after preliminary interviews. The client I mainly worked for was Infosys, HCL, TCL, Volvo trucks with project locations, Mumbai, Bengaluru, Mysuru, Chandigarh, Pune, Hyderabad, and remote as well. During my probationary period, I closed a deal which profited the company upto 6lakh

Internship Trainee at AIM India, May 2023 - Jul 2023 · 3 mos, Delhi, India, MARKETING AND HR STRATEGIES

Internship Trainee at Acmegrade, May 2023 - Jun 2023 · 2 mos, Bengaluru, Karnataka, India

Intern at Aashman Foundation, Aug 2021 - Nov 2021 · 4 mos, Remote, The NGO supports widows by providing them with monthly grocery, medical treatment, and also education to their children. Apart from this they support them through their project called Socio-Economic Empowerment of Women. I was an intern for an online event management company where the primary goals were social good through digital marketing and fund raising.

Education

Master of Business Administration - MBA, Finance and HR, St Joseph Engineering College, Mangaluru

Bachelor's of Business Administration, Business Administration and Management, General, Dr P Dayananda Pai P Sathisha Pai Government first grade College, Mangalore