---
title: "Kavya K - Senior Technical Account & Implementation Manager in Bengaluru | Tal"
description: "Meet Kavya K, Technical Account Management | Enterprise Customer Success | Cloud & SaaS Support | Incident Management | Technical Troubleshooting | Customer Relationship Management based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/kavya-k/share-image"
---

# Kavya K on Tal

## Headline

Technical Account Management \| Enterprise Customer Success \| Cloud & SaaS Support \| Incident Management \| Technical Troubleshooting \| Customer Relationship Management

## Location

Bengaluru

## AI stack

claude code

claude

gemini

hugging face

ChatGPT

Microsoft Copilot

## Work experience

Senior Technical Account & Implementation Manager at Brillio, Feb 2026 \- Aug 2026 · 7 mos, Bengaluru, Karnataka, India

Technical Account Lead & Solutions Implementation Specialist at Ethos, Mar 2025 \- Feb 2026 · 1 yr, Bengaluru, Karnataka, India, • Managed end\-to\-end client service operations using Salesforce, including ticket creation, tracking, escalation, and closure\. • Leveraged Salesforce to monitor SLA compliance, ensuring timely resolution of client queries and issues\. • Created and maintained detailed case records, reports, and dashboards in Salesforce to provide actionable insights for management and operations\. • Collaborated with cross\-functional teams to resolve complex client cases, using Salesforce as the central platform for issue tracking and communication\. • Developed and updated knowledge base articles and process documentation within Salesforce to streamline ticket handling and improve team efficiency\. • Conducted data validation and reporting within Salesforce to ensure accurate client records and maintain compliance standards\. • Identified recurring issues through Salesforce analytics and recommended process improvements to enhance client experience and reduce ticket volume\.

Technical Solutions & Implementation Engineer at Capgemini, May 2024 \- Jan 2025 · 9 mos, Bengaluru, Karnataka, India, • Acted as the primary point of contact for incident management and service requests using Salesforce ticketing tool, ensuring timely resolution and adherence to SLAs\. • Created, monitored, and resolved tickets in Salesforce, improving issue tracking and overall operational efficiency\. • Collaborated with Unilever stakeholders and cross\-functional teams to investigate, analyze, and resolve data and process\-related issues\. • Documented recurring issues, developed knowledge base articles, and optimized Salesforce workflows to reduce ticket volume and turnaround time\. • Conducted data validation, reconciliation, and quality checks, ensuring accuracy and reliability of reporting across business units\. • Supported reporting and analytical activities, including dashboard enhancements and ad\-hoc analysis for sales, supply chain, and finance\. • Provided actionable insights to improve business processes and ticket resolution efficiency\. • Assisted in process improvement initiatives by leveraging Salesforce analytics and reporting capabilities\.

Technical Systems & Escalation Analyst at Tech Mahindra, Jun 2023 \- Jan 2024 · 8 mos, India, •Supervised a team managing high\-priority client escalations for Amazonl, ensuring timely and effective resolution of complex issues • Monitored ticket queues and SLA compliance, providing guidance and support to team members to maintain service excellence\. • Acted as a bridge between the team and Amazon stakeholders, facilitating smooth communication and alignment on resolution strategies\. • Trained, coached, and mentored team members on escalation handling, workflow optimization, and best practices, improving team efficiency\. • Analyzed recurring escalation patterns and recommended process improvements to minimize ticket volume and enhance client satisfaction\. • Generated performance reports and dashboards to track team productivity, SLA adherence, and resolution trends\. • Ensured compliance with internal policies and Amazon Retail standards while maintaining high\-quality service delivery\.

## Education

Bachelor of Engineering \- BE, Information Technology, Cambridge Institute of Technology

Pre University College, PCMC, Cambridge College, Bangalore

[View the original profile](https://tal.club/meet/kavya-k)

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