---
title: "Kaviyarasan V - Seller & Customer Support Leader in Bengaluru | Tal"
description: "Meet Kaviyarasan V, Seller & CX Operations Leader @ noon || E-com & Q-com (B2C, B2B & D2C) || Scaling Ops & Automation || Lean Six Sigma GB || Ex - Udaan & Bigbasket || IIM Kozhikode based in Bengaluru. AI stack includes claude, gemini, and notebooklm."
image: "https://tal.club/meet/kaviyarasan-v/share-image"
---

# Kaviyarasan V on Tal

## Headline

Seller & CX Operations Leader @ noon \|\| E\-com & Q\-com \(B2C, B2B & D2C\) \|\| Scaling Ops & Automation \|\| Lean Six Sigma GB \|\| Ex \- Udaan & Bigbasket \|\| IIM Kozhikode

## About

With over 18 years of experience in customer service and seller support across dynamic e\-commerce startups, I bring a proven track record of driving operational excellence, service delivery, and scalable process transformations\. Leveraging deep expertise in both B2B and B2C ecosystems, consistently delivered impact across high\-growth platforms such as noon, Udaan, Bigbasket, and others leading large cross\-functional teams and managing complex reverse logistics across multiple regions including Saudi Arabia, UAE, and Egypt\. A certified Lean Six Sigma Green Belt, specializes in operational strategy, SLA governance, CRM optimization, and workforce planning\. My approach integrates data\-driven decision\-making, critical thinking, and continuous improvement to enhance customer experience and seller satisfaction\. My portfolio includes scaling seller support & customer service teams, designing SOPs and training protocols, reducing process gaps through strategic re\-engineering and quality interventions\. What sets me apart is a rare combination of analytical sharpness, operational agility, and empathetic leadership\. Known for fostering high\-performance cultures, innovation, and accountability\. Whether optimizing front\-end customer journeys or back\-end seller ecosystems, I bring a holistic view that aligns business outcomes with exceptional service standards\. Driven by purpose and adaptability, thrives in fast\-paced, impact\-oriented environments where complexity is welcomed and transformation is constant\.

## Location

Bengaluru

## AI stack

claude

gemini

notebooklm

perplexity

ChatGPT

Wispr Flow

## Work experience

Seller & Customer Support Leader at noon, Aug 2021 \- Present · 5 yrs 4 mos, Greater Bengaluru Area, Leads forward and reverse seller operations at Noon, managing seller support and returns across KSA, Dubai, and Egypt regions to ensure seamless service and process efficiency\. Achievements: \~ Managing seller support operations for KSA, UAE & Egypt region across multiple communication channels including email, Zendesk, Zoho tickets, inbound/outbound calls, and social media escalations\. \~ Managed program for forward operation and reverse operations covering KSA, Dubai, and Egypt markets\. \~ Solely responsible for confiscation and management of Return to Vendor \(RTV\), Non\-Deliverable Returns \(NDR/RTO\) and Customer Returns across the entire region\. \~ Streamlined returns management processes to reduce delays and enhance operational efficiency\. \~ Coordinated resolution of MCI complaints to improve customer and seller satisfaction\. \~ Collaborated cross\-functionally to optimize seller experience and operational workflows\. \~ Ensured compliance with regional service level agreements and operational standards\.

Seller Ecosystem \|\| Seller Experience \|\| Return Dispute Management at udaan\.com, Jul 2019 \- Aug 2021 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Led seller support and return dispute management at Udaan, driving process optimization and team building to enhance seller experience on a B2B trade platform\. Achievements: \~ Managed multi\-channel seller support including email, chat, inbound/outbound calls, and escalations\. \~ Oversaw seller onboarding processes: shortlisting, activation, training, and listing creation\. \~ Built and led a 35\-member team dedicated to managing return\-to\-origin \(RTO\) disputes\. \~ Developed process flows, playbooks, SOPs, and quality audit functions for transactional interactions\. \~ Achieved a 90\-fold reduction in RTO disputes through process re\-engineering and elimination of non\-value\-added activities\. \~ Introduced reverse pick\-up for incorrect product claims and quality checks at logistics hubs\. \~ Utilized data analysis to identify issues and implement targeted problem\-solving measures\.

Operations Excellence Manager at Danube, Apr 2019 \- May 2019 · 2 mos, Jeddah Governorate, Saudi Arabia, Delivered operational efficiencies and enhanced customer service processes during a short tenure at Danube, ensuring SLA compliance and cross\-functional collaboration\. Achievements: \~ Ensured adherence to Service Level Agreements \(SLAs\) aligned with business requirements\. \~ Collaborated with operations, technology, and marketing teams to implement new strategic initiatives\. \~ Introduced Qubiscan machine for accurate product dimension measurement, reducing customer escalations\. \~ Implemented cartonization and insulated liners for chilled and frozen products to preserve quality\. \~ Increased picking efficiency from 57% to 83% through Time and Motion study analysis\. \~ Generated additional monthly revenue of $373,000 by optimizing operational processes\. \~ Executed CTI integration between Avaya, Freshdesk, and admin portal for improved communication\.

Operations Manager at bigbasket\.com, Jul 2015 \- Apr 2019 · 3 yrs 10 mos, Bengaluru Area, India, Managed large\-scale customer service operations at India’s leading online grocery platform, overseeing team expansion, process optimization, and multi\-location contact center setup\. Achievements: \~ Scaled customer service team from 100 to over 400 CSRs, including leadership hiring and development\. \~ Established contact centers in Pune and Hyderabad with combined headcount of 350 employees\. \~ Implemented process re\-engineering and technology solutions to eliminate non\-value\-added activities and reduce costs\. \~ Managed contracts and billing for telephony and CRM service providers, ensuring sufficient channel capacity\. \~ Designed and executed performance management and rewards programs to boost team productivity\. \~ Developed an escalation desk to efficiently resolve customer complaints and improve satisfaction\. \~ Conducted regular KPI reviews, monitoring service levels, abandonment rates, AHT, occupancy, attrition, and CSAT\.

Co\-Founder at VK Classic Industries, Dec 2013 \- Jun 2015 · 1 yr 7 mos, Bengaluru, Karnataka, India, Established and managed a manufacturing unit for commodity products in Bangalore, overseeing end\-to\-end operations including planning, finance, compliance, marketing, customer service, and human resources\. Achievements: \~ Successfully launched and operationalized the manufacturing facility, ensuring timely production start\. \~ Developed and executed strategic plans to align business goals with operational capabilities\. \~ Managed financial accounting and budgeting processes to maintain cost control and profitability\. \~ Ensured compliance with legal and regulatory requirements to mitigate risks\. \~ Directed marketing and sales initiatives to build brand presence and drive customer acquisition\. \~ Led customer service efforts to enhance client satisfaction and retention\. \~ Oversaw recruitment, training, and management of employees to build a competent workforce\.

Process Manager at Vindhya e\-Infomedia Pvt\.Ltd, Apr 2012 \- Nov 2013 · 1 y 7 mo, Bangalore

Team Lead at Concentrix, Apr 2006 \- Oct 2010 · 4 y 6 mo, Bangalore

## Education

Professional Certification Programme, General Management, Indian Institute of Management, Kozhikode

Bachelor of Commerce \- BCom, CMJ UNIVERSITY

[View the original profile](https://tal.club/meet/kaviyarasan-v)

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