Headline

ServiceNow Developer | ITSM | CMDB | CSM | REST APIs | Integration Hub | AI/ML

About

Currently working as a ServiceNow Developer at Accenture, contributing to enterprise-scale ServiceNow platforms across ITSM workflows, automation, integrations, and operational support. Experienced in developing and customizing modules such as Incident, Change, Service Catalog, and CMDB while ensuring SLA compliance, platform reliability, and efficient issue resolution. Skilled in JavaScript, Flow Designer, REST APIs, Integration Hub, and SQL, with hands-on experience building workflow automations, enterprise integrations, and scalable solutions that improve operational efficiency and reduce manual effort. Collaborates with cross-functional teams to optimize processes and deliver business-aligned digital solutions. Also completed a Postgraduate Diploma in Machine Learning and Artificial Intelligence from Imarticus Learning, with a growing focus on combining ServiceNow and AI/ML to build intelligent enterprise solutions through predictive insights, workflow optimization, automation, and AI-driven IT operations.

Location

Tamil Nadu

AI stack

gemini

langchain

n8n

openai

Work experience

Packaged App Development Analyst | Servicenow Developer at Accenture, Nov 2025 - Present · 10 mos, Bengaluru, Karnataka, India, - Developed and customized ServiceNow solutions across Incident, Change, Service Catalog, and CMDB modules for enterprise clients. - Built workflow automations using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and REST integrations to improve operational efficiency and SLA adherence. - Developed and supported enterprise integrations using REST APIs, Integration Hub, MID Server, and SFTP-based solutions. - Utilized SQL for ticket analysis, reporting, data validation, and root cause analysis to support faster issue resolution. - Collaborated with cross functional teams to optimize ITSM processes, automate manual activities, and enhance user experience. - Worked on platform administration activities, including user management, update sets, email notifications, and access controls. - Gained exposure to AI/ML concepts and enterprise automation use cases, with growing interest in integrating intelligent workflows into ServiceNow ecosystems.

Packaged App Development Associate at Accenture, Oct 2023 - Nov 2025 · 2 yrs 2 mos, Coimbatore, Tamil Nadu, India, - Supported ServiceNow workflow systems across enterprise-level clients, ensuring performance, SLA compliance, and efficient issue resolution. - Leveraged SQL for ticket triaging, report automation, and root-cause analysis — reducing issue turnaround time by 30%. - Collaborated with cross-functional teams to identify improvement areas, translating tech constraints into process clarity. - Gained firsthand exposure to data operations and enterprise system architecture, sparking a deeper interest in AI/ML applications in large-scale environments.

Project Intern at Jet Aerospace Aviation Research Center, Jul 2021 - Aug 2021 · 2 mos, Palakkad, Kerala, India, - Worked on UAV and sensor integration projects during a research internship focused on drone technologies and IoT based systems. - Collaborated with a team to develop and test sensor enabled drone prototypes using Arduino IDE and embedded system concepts. - Gained hands on exposure to data collection, system optimization, technical problem solving, and project demonstrations. - Developed foundational experience in programming, analytical thinking, and cross functional collaboration within engineering projects.

Education

Postgraduate Diploma, Machine learning and Artificial Intelligence, Imarticus learning

Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering, Bharath Institute of Higher Education and Research

Public links

github: https://github.com/kavin606